Principal Software Engineer EmpowerUp26

Are you an experienced Principal Platform Engineer looking to return to work after a career break

Westpac understands that reentering the workforce can be challenging especially in the fastpaced world of technology.

Thats why weve created the EmpowerUp Tech Returnship Program designed to support people returning to tech after time away for parenting travel caregiving personal health or other life priorities.

What we offer:

A 24week structured program with handson experience and dedicated support

A collaborative cohort model with peers who share similar experiences

People leaders trained to support flexibility and worklife balance

Join us at Westpac and take the next step in your tech career. Lets EmPOWERUP together.

As a Principal Platform Engineer you will be part of the ServiceNow Platform Engineering team and play a key role in ensuring Westpac has an accurate current and trusted view of its infrastructure and application landscape within ServiceNow. You will be accountable for the quality currency and reliability of Discovery and CMDB data supporting critical incident problem event alert and change processes across the bank. While Discovery outcomes are central to the role you will also contribute to broader platform engineering initiatives provide higherlevel (L3) operational support when required and help shape enterprise Discovery and CMDB capability to ensure longterm platform sustainability.

Key responsibilities

• Ensure accurate and current Discovery and CMDB data including CI attributes and upstream/downstream relationships
• Operate maintain and continuously improve automated and scheduled Discovery processes
• Validate analyse and remediate data quality issues to maintain trusted configuration data
• Maintain currency of Discovery patterns plugins and related ServiceNow platform components
• Extend Discovery capability through patterns classifiers business rules scripting and audits
• Partner with Platform Engineering ITSM ITOM and data practices to support CMDB integrity and outcomes
• Act as a trusted advisor to internal customers and own engineeringled initiatives from concept through delivery

• Strong infrastructure and application engineering experience with a clear understanding of what is being discovered and why it matters
• ServiceNow Discovery experience is not required with an expectation to quickly build ServiceNow capability and actively learn the platform
• Willingness to work towards relevant ServiceNow certifications with support from the team
• Strong domain knowledge combined with a problemsolving mindset and ownership of outcomes
• Extensive experience in infrastructure and application engineering within complex enterprise environments
• Strong understanding of modern and legacy platforms including cloud virtualisation and container technologies
• Decent to advanced JavaScript capability
• Strong analytical and problemsolving skills with the ability to reason about dependencies relationships and impact
• Clear focus on outcomes and the ability to prioritise work effectively
• Strong communication and collaboration skills
• Willingness to learn and apply ServiceNow Discovery concepts and tooling
• SQL skills considered a bonus

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page under the Diversity sustainability and flexibility section.

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