Senior Manager, Customer Engagement & Experience

Step into the action

Ready to be the face of the action This role exists to bring the Tabcorp brand to life in market connecting with customers partners and communities where the energy is highest. As a brand ambassador and customer growth leader youll sit at the heart of our wagering business shaping experiences leading people and building momentum that makes a real impact.

How youll be part of the action

Reporting to a Senior Leader within the wagering business this role blends leadership strategy and frontline engagement. Youll represent Tabcorp with confidence lead a team of customer growth professionals and help shape how we show up at events venues and customer moments that matter.

• Lead and inspire a team to deliver standout customer experiences
• Act as a visible brand ambassador across events venues and industry activations
• Develop and evolve customer engagement strategies aligned to business priorities
• Deliver outbound call campaigns to support customer engagement strategy and support new product launches and business initiatives
• Drive performance through clear goals coaching and everyday leadership
• Build strong relationships with sponsorship partners venues and internal stakeholders
• Champion responsible wagering and brand standards in every interaction
• Ensure compliance with regulatory and legislative obligations nationally and in each state.

What youll need to succeed

Youre a confident people-focused leader who thrives in fast-moving environments. You bring credibility energy and a natural ability to connect while balancing commercial outcomes with integrity and care for customers and teams.

• Significant experience leading in-field or frontline teams in a customer-focused environment
• Proven ability to represent a brand with confidence warmth and professionalism
• Strong commercial thinking with the ability to translate strategy into action
• Experience developing and motivating teams to achieve shared goals
• Background in wagering or a closely related industry preferred
• Ability to build trust quickly with diverse stakeholders and communities
• A strong understanding of the importance of regulatory and compliance requirements
• Ability to work a 7-day team roster following the racing and sporting action.

Join the action

Join a team that thrives on collaboration inclusion respect and face to face connection. We welcome and support people of all abilities - if you need adjustments during the process email