Internal Programs Communication Manager

Job Title: Internal Programs Communication Manager

Job Location: Williamsville NY USA

Job Type: Long-term Contract

Job Description:

Global Level Description
Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts policies and practices.

Complexity/Contribution
Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.

Independence
Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.

Minimum Skills/Experience
General proficiency with various tools systems and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1-year position specific experience.

JOB FAMILY SUMMARY

Responsible for the development management and delivery of communications to internal stakeholders for programs overseen by Global Business Process. Identifies communication needs develops strategy and plan obtains relevant content schedules delivery and maintains open feedback loops. Ensures that communications delivered meet internal stakeholder needs capturing feedback and adjusting plans as needed. Utilizes most appropriate communication methods and medium and monitors overall effectiveness of communication strategy.

SPECIFIC JOB SUMMARY DESCRIPTION

Position Summary

We are looking for a talented individual to join our team with a focus on communications to support ongoing programs. This position will have the opportunity to interact with business leaders and subject matter experts to gain a better and more detailed understanding of how the business operates.

Responsibilities:

• Develop manage and implement specific communication strategies and plans using OCM methodologies to support change initiatives
• Identify and assess communication needs and channels by conducting a thorough evaluation of existing program communications and consultation with system subject matter experts
• Develop write and manage content for multiple mediums including program/project updates program newsletters video scripts presentations and other program messaging needs.
• Track and assess communications; reporting progress issues and risk management and communicate obstacles and opportunities for resolution to the Project Manager/Lead.
• Utilize a wide variety of communication methods and mediums based on internal stakeholder needs (e.g. email Yammer Teams Digital Signage etc.)
• Identify change management and project issues related to communications as they arise; prepare recommendations to address the issue in a timely manner and implement as appropriate
• Ensure communication plans follow accepted project management practices in accordance with the guidelines of the PMO including that it is managed within scope timelines and budget
• Monitor and evaluate each communication plans effectiveness success and ROI periodically and report to appropriate stakeholders.
• Work and consult with Marketing and Corporate Communications on communications as required for executive level messaging
• Consult other internal teams for the provision of services not available within the team due to skill and/or resource availability
• Ensure all communication activities for the initiative are integrated with the change management plan
• Participate as an active member of the OCM team and act as a change champion advocating for the specific change initiative.

Education

• Bachelors Degree in a related technical discipline or the equivalent combination of education technical certifications or training or work experience.

Experience

• Have 3-5 years working in a Communications role for large scale ERP transformations and experience designing and delivering instructional courses.
• Have 2-4 years in experience in creating key communication deliverables which are basis in enabling digital and business transformations.
• Demonstrated understanding of basic business processes (Finance and Accounting Logistics Operations Sales Purchasing/Planning etc.).
• Proven project management experience and excellent people management skills.
• Strong communications skills including exceptional writing ability.
• Experience in working independently and remotely with Subject Matter Experts.