IT Communications Specialist

Job Summary/Basic Function:

The purpose of this position is to work closely with the Director OIT Communications to develop and provide communications planning content and resources for students faculty and staff. This role supports IT services by translating technical systems processes and changes into clear user-focused content and resources. The position will design and deliver written communications digital materials web content and technology support resources; collaborate with project managers to plan communication strategies for projects; manage outage and maintenance notifications; and utilize analytics and metrics to assess effectiveness within a cycle of continuous improvement.

Department Overview:

OIT Communications provides strategic communication support for the universitys technology services and initiatives. The team partners with OIT and campus stakeholders to plan create and deliver clear accessible content that helps the university stay informed and engaged with the technology it relies on every day.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills policies and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

• Translate technical information into clear accessible content for different audiences.
• Collaborate closely with a variety of stakeholders both internal and external to plan and support communication projects.
• Coordinate write edit manage and publish content for OIT websites.
• Represent OIT in cross-functional meetings with external departments and areas.
• Work with department colleagues and project managers to develop communication strategies and execute plan items for university projects.
• Create and deliver visual content including basic graphics and digital materials.
• Utilize the universitys customer relationship management system to produce and schedule OIT communications.
• Assess effectiveness of OIT communication using analytics and established metrics and use findings to improve content and user understanding.
• Perform other duties as assigned.

Knowledge Skills Abilities:

• Demonstrated ability to present and explain complex technical topics problems and alternative solutions to others.
• Demonstrated ability to present and explain complex technical topics problems and alternative solutions to others.
• Experience planning developing and executing communications within a strategic project framework.
• Experience planning and developing communications for products and services.
• Excellent communication skills (oral and written) interpersonal and organizational skills are required.
• Technical writing experience communicating complex technical processes and systems for a variety of audiences with varying ranges of technical experience.

MinimumQualifications:

Bachelors degree or equivalent plus 2 years experience.

Preferred Qualifications:

• Experience working with WordPress or HTML.
• Experience with Salesforce Marketing Cloud and design tools such as Canva or Adobe Creative Suite.

Salary and Benefits:

Starting salary is $55057.60 annually and is commensurate with State University provides a best-in-classbenefits package including (but not limited to):

• 12paid holidaysAND the University is closed between Christmas and New Years (requires use of 3 vacation days)
• Between 12-24annual paid vacation daysfor full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to yourORP retirement fund(Professional and Faculty employees)
• 11.96% University contribution to yourPERSI retirement fund(Classified employees)
• Excellent medical dental and otherhealth-related insurancecoverages
• Tuition fee waiverbenefits for employees spouses and their dependents
• See ourfull benefits pagefor more information!

Required Application Materials:

To be considered for the position please submit the following materials:

• Resume with employment history (including dates of employment).
• Cover Letter indicating your interest and qualifications for the position.
• 3 Professional References.

This position is expected to work fully on-site at our campus in Boise Idaho.

Please note: This position does not qualify for any type of Visa sponsorship now or in the future.

About Us:

Nestled along the Boise River and steps from the state capitol Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. Were a trailblazing institution nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. Were building a thriving community of faculty and staff whose unique skills experiences and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idahos Treasure Valley at Experience:

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