Team Lead, IT Service Delivery

1. Business-IT Liaison and Solution Design

Act as the principal point of contact between business units and the IT engineering team for all solution scoping and delivery engagements.

Lead the translation of business requirements into structured functional specifications user stories and solution designs that the engineering team can deliver against.

Facilitate discovery workshops and requirements sessions with business leads ensuring all stakeholder needs are captured prioritized and validated.

Challenge business assumptions constructively and identify the simplest most effective IT solution for each business problem presented.

2. Delivery Performance and Governance

Own the teams primary KPI: ensuring IT meets its business initiative delivery targets measured against agreed timelines scope and quality benchmarks.

Design and maintain a delivery governance framework that provides transparency on project status risks blockers and escalations to senior leadership.

Oversee portfolio-level tracking of all active business-IT engagements ensuring resource allocation is optimised and bottlenecks are resolved proactively.

Report regularly to the CIO and relevant business executives on delivery performance pipeline health and team capacity.

3. Team Leadership and Development

Lead manage and develop a team of Business Analysts and Project Managers setting clear performance expectations and fostering a culture of accountability and continuous improvement.

Conduct regular performance reviews provide coaching and identify development opportunities to build team capability over time.

Define team operating rhythms ways of working and documentation standards to ensure consistency and quality across all engagements.

Recruit and onboard talent as the team scales in line with ARM Groups technology ambitions.

4. Stakeholder Management

Build and maintain strong relationships with heads of business units function leads and senior executives across ARM Group subsidiaries.

Serve as a trusted advisor to business leaders on how technology can be leveraged to improve processes reduce costs and unlock commercial opportunities.

Manage stakeholder expectations actively particularly in cases of scope change timeline revision or resource constraints.

Represent the IT Service Delivery team in executive forums steering committees and board-level reporting where required.

5. Process and Methodology Improvement

Define and continuously refine the teams engagement model from initial business request through to solution handover and post-delivery review.

Introduce and embed best-practice frameworks (Agile PRINCE2 hybrid approaches) appropriate to ARM Groups delivery context.

Identify recurring patterns in business problems and work with IT architecture to develop reusable solution templates that accelerate future delivery.

Champion adoption of project management tooling and reporting standards across the team.

Qualifications and Experience Essential

Bachelors degree in Computer Science Information Systems Business Administration or a related field.

Minimum of 7 years of experience in business analysis IT project management or a closely related function with at least 3 years in a leadership or mid-level management capacity.

Demonstrated experience managing cross-functional teams and delivering complex IT projects within a financial services or asset management environment.

Strong proficiency in requirements gathering process mapping and solution scoping methodologies.

Track record of senior stakeholder management including engagement at executive and board level.

Experience with Agile Scrum or hybrid delivery frameworks. Desirable

Professional certification in project management (PMP PRINCE2) or business analysis (CBAP).

Familiarity with Nigerias financial services regulatory environment and digital transformation trends.

Exposure to wealth management platforms core banking systems or capital markets technology.