Head of Insurance

• Lead the development and execution of the Qantas B2C Insurance Strategy 
• Drive increased partner engagement at senior executive level as the face of Qantas Insurance with our strategic partners
• Full time permanent role based at our Mascot Corporate Campus 

Qantas Loyalty is an integral part of the Qantas brand with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights shopping and everyday purchases to enjoying exclusive perks and privileges Qantas Loyalty is committed to delivering exceptional service and rewards.

The B2C Insurance portfolio is critical to the growth of the Loyalty core business and expansion into new opportunities with these businesses contributing significant growth to Loyalty earnings.

As the Head of Insurance you will have accountability for ensuring the ongoing success of the Qantas Group B2C Insurance businesses which comprise of Travel Health General insurance and the Insurance Wellbeing Program. Your role leads the strategy formulation negotiation and ongoing management and key strategic partnerships. 

You will be responsible for the design development and execution of a 3-5 year strategy to achieve growth and member targets for the portfolio of Insurance businesses. This includes bringing industry leading thinking around current and emerging trends in the insurance sector challenging traditional ways to unlock exciting new member led opportunities aligning and leading cross functional teams and optimising existing and new strategic partnerships that will provide levers to improve revenue and margin.

The Head of Insurance is a key member of the Qantas Loyalty B2C businesses tribe leadership team and is responsible for leading the insurance squad to achieve growth targets. You will work alongside peers to identify synergies that drive significant commercial outcomes for Loyalty and engaging with airline stakeholders to derive group benefits. This role is responsible for cultivating strong personal and working relationships with Senior Leaders within Qantas Loyalty (CEO CFO etc) external commercial partners and internal stakeholders across Qantas Loyalty and within the Qantas Group to achieve commercial and strategic outcomes.

What youll bring to the role: 

• 10 years senior commercial leadership experience preferably in Insurance or Financial Services
• Extensive background in insurance including commercial/sales product and channel/digital experience
• Involvement in strategy development and implementation especially in a regulated environment
• Proven track record in building and growing revenue and CX through mobilising and aligning cross functional teams to deliver
• Experience in identifying negotiating and nurturing strategic partnerships in the insurance industry
• Demonstrated experiencing in margin improvement through varied levers
• Demonstrated understanding of applicable regulatory issues in particular within the insurance industry
• Excellent people and team development skills
• Excellent stakeholder and influencing capabilities with experience present to and influencing through senior executive levels
• Customer driven leader with the ability to drive change challenge the status quo and high levels of motivation
• Innovative collaborative and responsive style
• Strategic thinking logical and analytical problem solver

Why Qantas 

If youre successful in your application youll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team which means youll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. Youll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role weve got a great track record of supporting our people to take their career in so many different directions the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel. 

• We love to travel: Enjoy discounted air travel within Australia and across the globe both for you and your family and friends as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including up to 18 weeks paid parental leave and additional purchased leave options. 
• Well give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping food and wine insurance health and wellbeing leisure and can also take advantage of our salary packaging for everything from motor vehicles to electronic devices. 
• Well support your wellbeing: Whether its learning to better support your own and others mental health our interactive wellbeing app or your very own tailored nutrition plan. 

Applications Close: 6th May 2026

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us youll be part of an organisation that encourages diversity supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. If you have any support or access requirements we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Remote Work :

No

Employment Type :

Full-time