Head of Legal

Were now seeking an experienced and inspiring Head of Legal to lead our high-performing Legal Counsel function and play a critical role in safeguarding our integrity reputation and impact.

This is a permanent senior leadership opportunity where youll influence at the highest levels partner with executive stakeholders and drive strategic legal outcomes across a complex purpose-led organisation.

The Opportunity

Reporting to the Executive General Manager Legal & Privacy you will lead a team of Senior Managers and Legal Counsel to deliver proactive high-quality legal advice that enables strong decision-making and effective risk management across AFCA.

You will champion a culture of accountability continuous improvement and service excellence ensuring legal support is pragmatic commercial and aligned to AFCAs mission and strategy.

What Youll Be Responsible For

Strategic leadership & team development

• Lead inspire and develop a high-performing Legal Counsel team
• Build capability through coaching feedback and talent development
• Foster an inclusive engaged culture aligned to AFCAs Leadership Capability Framework

Legal advisory & risk leadership

• Deliver strategic legal advice across commercial regulatory employment jurisdiction (including Scams Prevention Framework) and operational matters
• Anticipate and proactively manage legal risk including litigation and complex disputes
• Lead the development and execution of legal strategy aligned to AFCAs broader corporate objectives

Stakeholder engagement

• Partner with senior stakeholders across AFCA including the Executive Team and Ombudsman
• Engage with regulators Treasury industry bodies and external counsel
• Influence outcomes through strong trusted relationships

Operational excellence & continuous improvement

• Drive best-practice legal frameworks governance and processes
• Lead change initiatives to strengthen risk management and service delivery
• Oversee legal inputs into strategic projects including jurisdictional developments and regulatory change

Qualifications :

What Youll Bring

• Qualified lawyer with 10 years PQE including experience in a legal leadership role
• Strong background in commercial law with litigation/dispute experience highly regarded
• Proven ability to lead teams build capability and drive performance
• Strategic thinker with the ability to anticipate risk solve complex problems and influence outcomes
• Exceptional communication and stakeholder management skills
• Resilient adaptable and comfortable operating in a fast-paced high-impact environment

Ready to Make an Impact

If youre a senior legal leader looking to combine strategy leadership and purpose wed love to hear from you.

Join us and be part of something bigger because at AFCA fairness feels good.

Additional Information :

• Silver AWEI Accreditation 2025 Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace Supporting work-life balance and inclusivity.
• Hybrid working Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
• Additional and inclusive leave options Flexible public holidays gender affirmation leave womens health leave and bonus paid time off over the end of year holiday period.

To apply

If youre passionate about fairness and believe your skills align with this role we encourage you to apply even if you dont meet every single criterion.

We welcome applications from people of all backgrounds cultures abilities sexual orientations and gender identities. If you require any accessibility support during the recruitment process please reach out to our team at

We believe fairness starts with people. Thats why we dont use AI or automated tools to screen candidates. As a result our processes may take a little longer and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018 AFCA has received more than 634000 complaints helping to secure $2.1 billion in compensation for consumers. 

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

Remote Work :

No

Employment Type :

Full-time