IT Manager

Role Overview

Were looking for an IT Manager to own and scale our network endpoint and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability security compliance and operational excellence across the organization. You will be responsible for building robust audit-ready systems reducing manual toil through automation and ensuring seamless IT experience at scale.

What Youll Own

1. Network & Infrastructure Reliability
   • Own end-to-end network infrastructure: firewalls switches routers and wireless
   • Ensure high uptime via redundancy planning VPN management and ISP SLAs
   • Monitor performance logs and alerts; proactively resolve issues
   • Drive secure network architecture (segmentation access control Zero Trust principles
2. Security & Compliance
   • Manage enterprise firewall configurations (policy NAT VPNs)
   • Own ISO 27001 readiness: controls audits SOPs and access reviews
   • Lead IAM lifecycle: provisioning de-provisioning RBAC
   • Oversee endpoint security: EDR DLP monitoring tools
   • Respond to incidents conduct log reviews and strengthen security posture
3. Endpoint & IT Operations
   • Manage Mac Windows and Linux environments at scale
   • Own MDM systems (enforcement compliance lifecyclenot just enrollment)
   • Drive patch management backups and disaster recovery readiness
   • Administer Google Workspace (users groups policies security settings)
   • Manage IT asset lifecycle: procurement provisioning offboarding
4. Operational Excellence
   • Own ITSM systems (SLA creation not just execution)
   • Build and improve SOPs runbooks and documentation
   • Reduce manual work via scripting and automation
   • Ensure audit-ready documentation and system visibility
5. Team & Stakeholder Management
   • Lead and grow a team of IT professionals (5 members)
   • Partner with vendors for procurement renewals and support
   • Collaborate cross-functionally on security compliance and IT needs

Must-Have Experience

• 812 years in IT infrastructure & operations with3 years in leadership
• Experience managing IT for500 users Strong hands-on expertise in:
  • Firewalls (policy management NAT VPN)
  • Layer 3 networking (routing VLANs ACLs)
  • Network fundamentals (routing NAT VPNs troubleshooting)
• Experience with MDM / endpoint management systems
• Strong understanding ofnetwork security fundamentals
• Experience with:
  • Patch management backups monitoring tools
  • Google Workspace administration
  • EDR DLP and security monitoring platforms
• Proficiency in shell scripting / automation
• Strong troubleshooting documentation and communication skills

What Sets You Apart

• Certifications: CCNA/CCNP/CCIE CompTIA Network/Security or equivalent
• Experience with Zero Trust / SASE architectures
• Exposure tocloud or hybrid environments (AWS GCP Azure)
• Hands-on with tools like JumpCloud or similar IAM/MDM platforms
• Experience in fintech/BFSI or regulated environments
• Built IT systems forscale compliance (not just support)

Success in This Role Looks Like

• Network and endpoint systems arehighly reliable and secure
• IT operations arepredictable automated and audit-ready
• Security posture isproactive not reactive
• Employees have aseamless low-friction IT experience
• Clear SOPs and systems reduce dependency on individuals

Why This Role Matters

• You willown the backbone of the companys infrastructure
• Youll operate at the intersection ofsecurity scale and reliability
• Youll help build systems that are ready fornext-stage growth and compliance