European Customer Specialist

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Responsibilities

Provide comprehensive end-to-end support for riders and drivers including onboarding issue resolution and escalation management
across voice chat and digital channels.
Identify and understand the needs of riders and drivers to offer effective solutions and ensure customer satisfaction.
Build and maintain strong trust-based relationships with customers through open and interactive communication.
Work collaboratively with team members to enhance customer service processes and improve the overall customer experience.
Document interactions and feedback from riders/drivers to inform service delivery improvements.

Job Requirements:

Preferably experience as a content creator customer service specialist or in a similar role.
A minimum of 6 months of relevant experience.
Ability to work independently and collaboratively within a team.
Availability to work in shifts including nights weekends and holidays (24/7 Rotational)
Fluency in English (B1 level and above) and one of the following languages (Native): Swedish Danish Norwegian or Dutch with
excellent writing skills.

Remuneration:

MYR 8000 - 9000

Working Location

Kuala Lumpur Malaysia
24/7 Rotational Shift

Consultant In Charge

Kah Wai

Job Responsibilities Provide comprehensive end-to-end support for riders and drivers including onboarding issue resolution and escalation managementacross voice chat and digital channels.Identify and understand the needs of riders and drivers to offer effective solutions and ensure customer satisfac...