Customer Success Analyst

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Success Analyst / CSM Support

Location: Hyderabad (Hybrid)

Experience 6-8 yrs

Role Summary:

This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making tracking key metrics and ensuring timely closure of customer-related actions. The focus is on data analysis reporting and operational tracking to enhance customer outcomes.

Key Responsibilities:

Analyze customer data to identify trends risks and opportunities
Create and maintain trackers dashboards and reports to monitor customer health and performance
Set up alerts and monitoring mechanisms for key metrics and potential issues
Provide actionable insights to the CSM for proactive decision-making
Track action items follow-ups and ensure closure of customer-related tasks
Support in preparing customer reviews reports and presentations
Collaborate with internal teams to gather data and ensure accuracy

Required Skills:

Strong data analysis and reporting skills (Excel Power BI or similar tools)
Ability to interpret data and provide insights
Good understanding of customer lifecycle and success metrics
Strong attention to detail and organizational skills

Preferred Skills:

Experience in CSM support / operations / MIS / business analysis roles
Familiarity with CRM tools (Salesforce etc.)
Basic understanding of SQL or data querying

Job Title: Customer Success Analyst / CSM Support Location: Hyderabad (Hybrid) Experience 6-8 yrs Role Summary: This role supports the Customer Success Manager (CSM) by enabling data-driven decision-making tracking key metrics and ensuring timely closure of customer-related actions. The focus is on ...