Customer-IXD-Senior Manager

Job Title

Senior Manager Visual Experience Delivery

EY Studio Global Delivery Services (GDS)

Role Summary

We are looking for a Senior Manager to lead delivery of high quality visual experiences across multiple disciplines including web physical/digital spaces video 3D and emerging technologies such as XR. This role sits at the intersection of design technology and client delivery.

You will be responsible for leading multi disciplinary teams owning client engagements end to end ensuring delivery excellence and managing external vendors and partners. This is a hands on leadership role with accountability for outcomes quality and client satisfaction.

Key Responsibilities

Delivery & Execution

• Own end to end delivery of visual experience programs across web physical environments film/video 3D motion and XR
• Translate client briefs and business objectives into clear delivery plans scope timelines and resourcing models
• Ensure consistent quality craft and innovation across all deliverables
• Proactively manage risks dependencies and delivery challenges across multiple workstreams
• Ensure delivery aligns with EY Studio standards brand guidelines and client expectations

Client Engagement

• Act as the primary delivery lead for senior client stakeholders
• Partner closely with client experience strategy technology and account teams
• Run governance status reviews and steering conversations with confidence and clarity
• Manage change requests expectations and commercial implications
• Build long term client trust through reliable high quality delivery

Team Leadership

• Lead and mentor cross disciplinary teams including designers motion artists 3D/XR specialists producers and technologists
• Create a strong delivery culture focused on accountability collaboration and continuous improvement
• Support capability building across emerging visual technologies and experience formats
• Work with talent and leadership teams on resourcing onboarding and performance management

Vendor & Partner Management

• Identify onboard and manage external vendors studios and production partners
• Own vendor scoping estimates timelines and quality assurance
• Ensure vendors operate as an extension of the EY Studio delivery team
• Track vendor performance and manage costs contracts and commercials

Operational Excellence

• Drive delivery efficiencies through improved processes templates and ways of working
• Support estimation pricing and effort modeling for new opportunities
• Contribute to building scalable delivery models for Studio across GDS
• Collaborate globally with EY teams across regions and time zones

Skills & Experience

• 12 years of experience delivering complex visual or experiential projects
• Strong background across multiple disciplines such as web digital experiences video/film spatial or physical experiences 3D motion or XR
• Proven experience leading large multi disciplinary teams
• Strong client management and stakeholder communication skills
• Deep experience in delivery management planning budgeting and risk management
• Experience working with external vendors and creative/production partners
• Comfortable operating in fast paced complex enterprise environments

Nice to Have

• Experience working with global clients and delivery teams (onshore/offshore)
• Exposure to emerging technologies in immersive or interactive experiences
• Familiarity with agile or hybrid delivery models
• Experience within consulting agency or studio led delivery environments