Sr Pricing Analyst

What you get to do in this role:

• Serve as a trusted advisor to field on ServiceNow pricing and product models product configuration programs and policies
• Recommend ways to evolve pricing frameworks processes and operations to improve decision quality sales velocity deal desk scalability customer satisfaction and customer success
• Help strengthen sales effectiveness compliance with global pricing policies and pricing framework scalability
• Responsible for planning performing and implementing process improvement initiatives related to pricing governance
• Responsible for maintaining keeping current and enhancing the process and policy documentation related to pricing and portfolio management review and ensuring broad communication of the processes. This includes ensuring that the current processes are clearly documented in a user-friendly fashion and readily available in an intuitive way.
• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
• Establish strong partnership with the Sales BU Finance Legal and other functional teams on the day-to-day aspects of deal process
• Handling queries from various requestors to investigate and resolve pricing related issues    
• Collaborate with other teams to obtain query responses within defined SLAs
• Identify and diagnose issue category and support problem resolution

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 4-8 years experience in pricing operations or revenue management as a project manager business or operations analyst.
• Expertise in understanding technical details and designing solutions to meet business needs.
• Strong intellectual curiosity and ability to understand and evaluate business constraints to ensure pricing strategies are operationally executable and risks are managed.
• Excellent knowledge of Cloud go-to-market and business models.
• Solid understanding of business process management best practices to support business teams.
• Demonstrated results in managing a portfolio of prices to hit financial targets.
• Strong data analysis skills using Excel and familiarity with dashboarding tools like PowerBI Tableau or Qlik Advanced skills using Microsoft Word Excel PowerPoint Visio Project or similar products.
• Strong verbal and written communication and presentation skills.
• Prior experience handling multiple projects in a fast-paced environment.
• Ability to collaborate and work cross-functionally across many functional teams.

Preferred skills & experience:

• Business process design QA project management and/or Agile SDLC experience.
• Prior experience using the ServiceNow or CPQ platforms.
• Prior experience as a user or administrator of cloud-based software

JV20

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time