Technology Support Specialist II (Internal Applicants Only)

POSITION OBJECTIVE:

The position of Technology Support Specialist II is for the purpose of providing tier 2 technology support to the Bellevue School District.

COMMITMENT TO EQUITY:

The Bellevue School District is committed to a diverse workforce representative of our students one that embraces and models cultural competency as an international community.

DUTIES & RESPONSIBILITIES: (These duties are a representative sample; position assignments may vary.)

Responsible for tier 2 technology support via email phone other electronic medium and in person
Provides direct and indirect customer support for technology hardware and software through a tiered support model; to include staff students and parents
Ensure proper recording documentation and ticket closure in ticket tracking system
Responsible for creation and updating of technology related guides
Assist with onboarding of new hires and laptop support
Performs other job-related duties as assigned

REPORTING RELATIONSHIPS:

Reports directly to and is supervised by Technology Support Manager

EDUCATION & EXPERIENCE (positions in this class typically require):

Required:
Five years of experience in use of computers peripheral devices Microsoft software and related/similar operating systems
Associates degree in Computer Science or a related field
Preferred:
A Certificate
Allowable Substitutions:
Additional related experience may substitute for the educational requirements

LICENSING REQUIREMENTS (positions in this class typically require):

None

KNOWLEDGE (position requirements at entry):

Knowledge of computer systems hardware and peripherals
Knowledge of Microsoft operating systems
Knowledge of Microsoft Office suite
Knowledge of Microsoft Active Directory
Knowledge of cloud technologies
Knowledge of technology monitoring and support solutions
Knowledge of mobile device operating systems
Knowledge of general trouble-shooting techniques for software hardware and network systems

SKILLS (position requirements at entry):

Possesses analytical and problem-solving skills commensurate with the position
Ability to convey technical issues and materials to non-technical audience
Ability to work independently with minimal direction or supervision.
Possesses effective oral and written communication skills
Shows a strong willingness to be customer service oriented
Demonstrates multicultural sensitivity with the ability to effectively and collaboratively work with diverse populations
Ability to perform all duties in accordance with all applicable Board policies and district and legal requirements
Ability to meet and maintain punctuality and attendance expectations

PHYSICAL REQUIREMENTS:

Positions in this class typically require: stooping kneeling crouching reaching standing walking pushing pulling lifting finger dexterity grasping talking hearing seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift carry and push pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

CONDITIONS OF EMPLOYMENT:

CTSA Professional Technical salary classification 3 $ 81834 to $86141annual salary (starting at $ 81834 annual) 40 hours per week for a 260-day annual assignment.

Medical dental vision long-term disability and life-insurance eligibility is based upon 630 hours worked within a school year. Retirement provided through Washington State Department of Retirement Systems. Other benefits include vacation and paid holidays.

NOTE:

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.

Verification of identity and authorization to work in the United States must be completed. The District does not currently provide visa sponsorship. All offers of employment are contingent upon satisfactory results of background checks with prior employers/professional references; satisfactory outcome of a criminal history background check (includes fingerprinting); satisfactory outcome of sexual misconduct information from prior school district employers; and approval by the Bellevue School Board.

Bellevue School District does not discriminate in any programs or activities on the basis of sex race ethnicity creed religion color national origin age honorably discharged veteran or military status sexual orientation gender expression gender identity homelessness immigration or citizenship status the presence of any sensory mental or physical disability neurodivergence or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts of America and other designated youth groups. The following employees have been designated to handle questions and complaints of alleged discrimination:

Civil Rights Racial Discrimination and Gender Expression or Identity Discrimination: Civil Rights/Nondiscrimination Compliance Coordinator Nancy Pham or

Sex-based Discrimination including Sexual Harassment: Title IX Coordinator: Jeff Lowell or

Disability Discrimination:
Section 504/ADA Coordinator: Kerince Bowen or

Mailing address for all three: 12111 NE 1st Street Bellevue WA 98005.

Members of the public with disabilities who have specific concerns about the effectiveness of the Districts communications to them should contact Janine Thorn Chief Communications and Engagement Officer at or

Mailing address for all three: 12111 NE 1st Street Bellevue WA 98005.

Required Experience:

IC