LIMS Support Specialist

Element has an opportunity for a LIMS Support Specialist to join our growing Lab Systems Support team. This role is critical in ensuring the stability performance and user experience of Laboratory Information Management Systems (LIMS) across the Americas (U.S. Canada and Mexico).

Reporting to the Head of Lab Systems Support you will provide first- and second-line technical support across a diverse portfolio of LIMS platforms including SaaS custom-built and hybrid solutions. Youll partner closely with global teams laboratory stakeholders and IT to resolve issues enhance system functionality and drive continuous improvement.

This is an onsite position (Monday through Friday) in Huntington Beach CA with occasional travel to local labs and limited international travel as needed.

Please note: Sponsorship is not available for this opportunity.

• Serve as the primary point of contact for LIMS-related support across the Americas region
• Triage prioritize and resolve incidents and service requests in alignment with SLA targets
• Troubleshoot software hardware and network issues impacting LIMS performance
• Support end users with system navigation functionality and issue resolution
• Perform system configurations updates and enhancements to meet business needs
• Collaborate with global support teams to ensure consistent service delivery and knowledge sharing
• Develop and maintain documentation including user guides SOPs and knowledge base articles
• Support testing validation and deployment of system upgrades patches and new features
• Identify recurring issues and recommend long-term solutions to improve system stability and usability
• Partner with laboratory and IT stakeholders to support integrations customizations and process improvements

• Bachelors degree in Information Technology Computer Science Engineering or related field (or equivalent experience)
• Experience supporting enterprise systems (SaaS custom or hybrid) ideally within a laboratory or scientific environment
• Strong troubleshooting skills across software hardware and network environments
• Working knowledge of:
  • Programming languages such Python VBA or Java
  • SQL databases (querying troubleshooting basic optimization)
  • Microsoft Power Platform (Power Automate Power BI)
• Excellent communication skills with the ability to support technical and non-technical stakeholders
• Strong analytical mindset with attention to detail and problem-solving capability
• Ability to work independently and collaboratively in a global cross-functional environment
• Flexibility to adapt to changing priorities and support critical issues outside standard hours when needed

Preferred:

• Experience with LIMS platforms or laboratory systems
• Understanding of laboratory operations data integrity and regulatory standards (ISO FDA ITAR Nadcap)

At Element we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming the worlds most trusted testing partner.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age disability ethnic origin gender marital status race religion responsibility of dependents sexual orientation or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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