Partner Services Relationship Coordinator

For us tech has never been about just hardware or software. Its about people. Its our meaningful relationships deep expertise and practical know-how in technology that drive what we do. We put our customers our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe we understand we collaborate we simplify we care and we deliver; together we are making tech human.

Key Responsibilities

The Partner Services Relationship Coordinator plays a central role within boxxes commercial business unit which includes Purchasing Supplier Management Deal Registration Order Management and Logistics.

This position is responsible for building developing and maintaining strong collaborative relationships with our partners ensuring effective communication and coordination across hardware software licensing support and services. While the role may support a wide range of partners and vendors the core focus is on strengthening partner engagement understanding their programmes and commercial frameworks and enabling smooth operational alignment.

A crucial part of the role is ensuring that all partner interactions service requests and commercial processes are delivered within SLA and align with partner expectations. The Coordinator ensures clear consistent and accurate communication to enhance partner engagement support sales effectiveness protect margin and deliver a high-quality partner experience.

This role is ideal for someone who thrives in a fast-paced environment has strong commercial and analytical instincts and is passionate about improving processes building strong partner relationships and contributing to a high-performing team.

What youll be doing

Processing Information: Manage high volumes of data and communication across email ERP (NetSuite) CRM vendor portals and distribution systemsensuring accuracy traceability and efficient workflow management.

Putting the Partner First: Centre partner experience in all activities for both internal and external stakeholders.

Managing Partner Relationships & Expectations: Build strong collaborative relationships with partners by understanding their requirements aligning expectations and ensuring smooth interactions. Provide clear guidance proactive communication and consistent followup to deliver a highquality partner experience.

Performance Excellence: Deliver against performance metrics and KPIs to maintain and improve overall service quality that enhances partner satisfaction and operational efficiency.

Innovating: Identify and implement improvements to enhance efficiency and accuracy including automation opportunities within NetSuite and complementary thirdparty platforms.

Championing Diversity and Sustainability: Support and promote diversity and sustainability initiatives through partner programmes where applicable.

Quoting: Create accurate validated and commercially aligned quotationsincluding new support services renewals and relevant partner offeringsensuring alignment with vendor pricing structures and internal commercial guidelines.

Commercial Data & Insight: Interpret data and trends to support pricing decisions opportunity qualification and commercial insights that strengthen partner alignment.

Order Management: Oversee the full lifecycle of partner ordersfrom initial request through to completionensuring accuracy timeliness and compliance with established processes.

Partner Coordination: Communicate directly with partners to clarify requirements provide updates resolve queries and maintain strong working relationships.

Requirements

Industry Experience: Proven experience in a sales admin or commercial role within the Technology industry specifically the IT Channel. Ideally experience should be within a Value-Added Reseller (VAR) environment with an international presence.

Complex Sales Cycles: Experience in managing complex sales cycles and delivering outstanding customer service.

Partner Relationships: Proven ability to effectively build and maintain partner relationships.

Attention to Detail: Excellent time management skills attention to detail and a passion for numbers.

Communication Skills: Exceptional communication and influencing skills.

Relationship Building: Ability to build and maintain strong relationships with individuals at all levels of the business.

Fast-Paced Environment: Comfortable working in a high-activity fast-paced environment with tight deadlines.

Team Player: A collaborative team player with the passion to push yourself and your team to succeed.

As an equal opportunity employer we are committed to building a team that represents a variety of backgrounds perspectives and skills. boxxe does not discriminate based on race religion colour national origin sexual orientation gender identity age marital status veteran status or disability status. All our employment is based on qualification excellence and business need.