Sales Support Coordinator Fixed Term Contract

Taylor & Francis Group a leading global academic publishing company is seeking a proactive Sales Support Coordinator to join our dynamic Global Corporate Sales Team. This is an exciting opportunity to become an integral part of our Journals Sales Team providing essential support across Key Accounts and Consortia throughout the UK/EMENA region. Youll be the vital link between Sales Customer Services Finance and our valued customers working across diverse subject areas including Social Science and Humanities Science and Technical and Medical publishing. If you have excellent customer service experience and thrive in a fast-paced sales environment we want to hear from you.

This is a fixed term contract opportunity until Spring 2027. 

Closing date for applications: 26th June 2026. 

Key Responsibilities

• Create accurate customer quotes and invoices using SAP Quote Module managing billing across diverse revenue streams 
• Respond promptly to customer correspondence via email and telephone resolving queries related to subscriptions Open Access access issues and order requests
• Produce detailed reports on journal titles pricing information and usage statistics
• Manage advertising opportunities for journals including monthly invoicing maintaining tracking spreadsheets and liaising with customers
• Support corporate global sales by preparing quotes and invoices providing usage reports managing IP ranges and resolving access queries
• Maintain accurate and up-to-date records in Salesforce CRM for all customer interactions transactions and account activities
• Liaise daily with Sales Managers Customer Services Finance and other departments to ensure seamless service delivery across the region
• Assist global sales process teams with invoice processing troubleshooting and resolving system issues
• Participate in testing new system functionality and contribute to the development of training documentation

Qualifications :

• Excellent verbal and written communication skills with the ability to engage effectively at all levels
• Strong customer service experience with a client-focused approach
• Proficiency in Microsoft Office programs (Outlook Word Excel) particularly creating and managing spreadsheets from data
• Outstanding time management and organisational skills with proven ability to work to tight deadlines
• Exceptional attention to detail and accuracy when handling financial transactions
• Flexible proactive mindset with strong problem-solving abilities and an enquiring outlook
• Team player with a supportive and collaborative approach
• Ability to investigate and resolve complex queries using internal systems and databases

Desirable but not essential: Interest in or awareness of international cultures additional European language skills or publishing industry knowledge. Full training will be provided.

Additional Information :

Location:

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at conference you get the flexibility and support to work from home or remotely.

The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our office in Milton Park Oxfordshire to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time.

Please note our Milton Park office will be relocating to Oxford city centre in late 2027 / early 2028 offering an exciting new workplace in the heart of the city.

What we offer in return: 

• An excellent work/life balance with a fantastic flexible working culture
• 25 days annual leave per year plus a day off for your birthday 
• 3 additional discretionary days off during the holiday season at the end of the year 
• 4 paid volunteering days each year 
• Company funded single cover private medical insurance  
• Employee assistance programme offering 24/7 well-being support 
• Share Match Plan that matches every share purchased with two free shares. 
• Pension scheme 
• Life assurance plus optical and medical care

Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit based factor. 

If you have a disability or face another barrier  and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position please contact  Your request will be reviewed and considered in the strictest confidence.

We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F. 

know that sometimes the perfect candidate doesnt exist and that people can be put off applying for a job if they dont fit all the requirements. If youre excited about working for us and have most of the skills or experience were looking for please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive inclusive environments where our colleagues can succeed.  As such Informa is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race colour ancestry national origin religion or religious creed mental or physical disability medical condition genetic information sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression age marital status citizenship or other protected characteristics under local law.    This role may also be available on a flexible working or part time basis please ask the Talent Acquisition team for more information. 

Remote Work :

No

Employment Type :

Full-time