Partner Performance Systems & Operations Specialist

We deliver progress. What youll do and how you will make an impact.

About the role

Systems & platforms 

• This role combines hands-on delivery with continuous improvement of how our systems and processes work.
• Support the end-to-end process of getting learning live including content uploads platform setup testing publishing and ongoing updates.
• Support the day-to-day running and optimisation of our core learning tools including our AI-powered conversation coaching platform and learning portal ensuring systems data and processes run reliably.
• Support user setup access and enrolment
• Manage backend setup configurations and improvements (including technical/coding elements where needed)
• Improve how systems work together to create a smoother simpler Partner experience

Data reporting & targeting

• Build and maintain dashboards tracking: 
  • Engagement 
  • Usage 
  • Performance and outcomes 
• Create clear actionable reporting (weekly/monthly) 
• Use insights to identify opportunities and recommend improvements that drive Partner activity performance and engagement
• Work cross-functionally to improve how learning is targeted delivered and distributed supporting segmented communications and ensuring the right content reaches the right Partners at the right time

Process design & improvement

• Help design and implement scalable processes for: 
  • Content uploads and updates 
  • Programme rollouts
  • Event and training tracking 
• Create and maintain clear documentation guides and process resources
• Identify inefficiencies and continuously improve how we work 
• Reduce manual effort and reliance on workarounds
• Manage shared inboxes and request workflows ensuring queries are handled efficiently and tracked clearly
• Support the iteration and improvement of learning content based on performance data and Partner feedback

Organisation & structure

• Bring clarity and consistency to how information is organised across Google Drive Sheets and reporting files including naming conventions and folder structures ensuring everything is easy to find use and maintain

Partner Events & Delivery

• Spend time understanding the real Partner experience - observing how tools and learning are used in practice and how this drives activity and impact across the network
• Ensure whats built behind the scenes works effectively in real Partner environments supporting key Partner events through attendance onsite coordination and follow-up where needed.
• This role includes attendance at key Partner events throughout the year including travel and occasional evening or weekend support.

Qualifications :

We put people first. Its all about you..

Must have:

• Strong systems mindset - you enjoy working with tools platforms and improving how things run 
  • GitHub Contentful DevSite Wiki environments HTML/CSS/JavaScript. 
• Comfortable working across multiple tools and improving imperfect or manual workflows
• Understanding of how learning drives behaviour change and performance (not just completion metrics)
• Able to design and improve processes that scale 
• Able to translate data into actions and improvements (e.g. Google Sheets dashboards reporting)
• Comfortable engaging with Partners and Trainers directly to understand real-world needs and gather insights that inform improvements
• Highly organised with strong attention to detail

Nice to have

• Experience working with learning platforms (LMS/LXP) 
• Basic coding or technical confidence (e.g. CMS HTML integrations) 
• Experience building dashboards or working with analytics tools
• Experience using project or workflow management tools (e.g. Asana)
• Elearning authoring experience
• Experience creating or adapting learning content (e.g. e-learning guides or resources)

Additional Information :

So why pick UW

Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. Well share it during your first conversation.
• Annual discretionary performance based annual bonus scheme.
• Hybrid working with 2 days in the office. (Were definitely open to discussing flexible working arrangements)
• Holiday trading
• Discount on our services and you get our coveted Cashback Card for free. Youll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance a free Virtual GP Gym discounts and Our wellbeing app.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning coaching and new experiences

Apply here!  

Youve got this far Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!

Luke de Pledge will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.

We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.

Remote Work :

No

Employment Type :

Full-time