Sales Process & Support Coordinator

Hourly Rate: $20.62

DESCRIPTION/JOB SUMMARY

Support sales operations by resolving quote and order issues managing new account inquiries and ensuring efficient processes while partnering internal teams to support customer service initiatives and drive continuous process improvement

RESPONSIBILITIES/DUTIES

Collaborate with internal teams to resolve quote order and fulfillment issues and implement effective solutions

Work independently on assigned projects and initiatives

Provide backup support for the Customer Solutions Coordinator

Manage new account inquiries for capital products and parts accounts

Track marketing asset inventory obtain vendor quotes and process internal orders using Oracle iProcurement

Review analyze and report on Voice of Customer (VOC) feedback

Maintain data feed spreadsheets for new product launches discontinuations and product updates

Process demo product orders in support of new product launches

Support order and quote testing for product launches discontinuations and system enhancements

Maintain and update dealer locator information for Pride BAJA Mobility and Rascal by Mega Motion

Process invoices for extended warranties and protection plans for Pride and Baja Mobility products

Review submissions and initiate IT support tickets through resolution

Provide backup support to the Sales Process & Support Manager to ensure successful product launches

Support and implement monthly MAP updates within the PQ365 application

Train and support team members on ordering and quoting processes within company systems

Ensure all safety and security rules are strictly observed and any accidents incidents or injuries are promptly reported to management

Complete the annual CTPAT Security Training

Focus on continuous improvement and consistently demonstrate good business judgment

Work effectively with all Pride departments to exceed internal and external expectations

Assist with organization and cleaning of work area keeping aisles and walkways clear at all times

Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

Must be a team player friendly detail-oriented and honest

Must have the ability to:

Multi-task problem-solve and prioritize in a fast-paced working environment

Must have:

Relentless drive to achieve advancement and continuous improvement

A willingness to learn and/or adapt to new work methods

Basic working knowledge of Microsoft Office Word and Excel

Excellent web navigation skills

Excellent verbal and written communication skills

PREFERRED SKILLS

Advanced working knowledge of Microsoft Office Excel preferred

REQUIRED EXPERIENCE

At least 2 years in sales operations customer support order processing or a related role supporting cross-functional business operations

PREFERRED EXPERIENCE

At least 4 years in sales operations customer support order processing or a related role supporting cross-functional business operations preferred

Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

High School Diploma or GED

REQUIRED QUALIFICATIONS

Must be legally authorized to work in the United States without sponsorship now or in the future

DETAILS

This job description is not intended to be all-inclusive

In exceptional circumstances some of the physical requirements

of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin physical or mental disability protected Veteran status age or any other characteristic protected by federal state or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability a disabled veteran or require a reasonable accommodation or assistance in completing an application for employment please contact our human resources department at 1- x1250.

Required Experience:

IC