Sr. Associate, Account Mgmt

Assist sellers / vendors to get well versed with various Amazon tools and provide onsite and office support for catalog creation listing products shipment related issues etc.
Guide & help seller for completing onboarding formalities & train them on internal tools.
Handle various types of cases related to inbounding product issues and customer complaints
Provide required inputs to seller to manage customer feedbacks
Co-ordinate with sellers/vendors & internal teams for Catalog creation & product imaging.
Review Amazon catalog for content quality based on pre-defined guidelines & co-ordinate with internal team to fix the issues for better customer experience
Document processes & regularly update existing Sops
Review & suggest SOP changes required if any to the team basis input from Category managers
Handle various sets of daily weekly and monthly business reports
Onboard new processes if required as per the business needs
I. Skills
Excellent written and oral communication skills in English
MS Excel proficiency ability to mine voluminous data for specific detail
Strong analytical skills
Strong interpersonal skills
Excellent listening skills
Excellent data accuracy skills eye for detail and commitment to meet deadlines
II. Critical Qualities / Characteristics
Pace of implementation and consistency in performance
Willingness to take initiatives and additional responsibilities
Willingness to travel
Commitment and completion factor
Peer respect - establish and maintain cooperative working relationships
Creative and analytical problem solvers with passion for operational excellence
Identify areas of possible process improvements
III. Ability to
Multi task in a fast paced environment
Operate in the system with speed and accuracy necessary to meet Amazon standards
Handle stressful situations maintain composure and communicate clearly with both internal and external stakeholders
IV. Operations
Meet and interact with sellers/vendors for initial process setup
Flag possible escalation dive deep to recommend and implement corrective actions
Flag any updates received from stakeholders on process to Team Lead/Manager
Be part of client calls to raise challenges lead and document conference discussions
Audit tasks assigned to junior associates and report quality metrics
Train new staff and give feedback to the training team
Understand the processes across teams & work towards improving the same along with process experts


- 1 years of sales experience
- Bachelors degree

- Bachelors degree in management business administration economics engineering marketing

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.