Personal Computer Support Specialist 26-04210

Job Title: Personal Computer Support Specialist

Location: Pontiac Michigan
Job Type: Contract (6 Months)
Experience Level: Minimum 5 Years

Job Summary

We are seeking an experienced Personal Computer Support Specialist to provide technical support for desktop hardware software and network systems. The ideal candidate will be responsible for installing configuring troubleshooting and maintaining computer systems while ensuring seamless user experience across the organization.

Key Responsibilities

• Install configure and maintain desktop and laptop hardware
• Set up and support peripheral devices such as monitors printers scanners and keyboards
• Install and verify proper operation of software applications including operating systems Microsoft Office and other enterprise tools
• Perform user profile setup data migration and application transfers between systems
• Configure and troubleshoot network connectivity issues
• Diagnose and resolve hardware software and operating system problems
• Perform minor hardware repairs and escalate complex issues when required
• Provide end-user support and technical assistance in a timely manner
• Maintain documentation of issues solutions and system configurations

Required Qualifications

• Minimum 5 years of experience in desktop support or IT support roles
• Strong knowledge of Microsoft Desktop Operating Systems (Windows environment)
• Experience with Microsoft 365 services (Outlook Teams OneDrive etc.)
• Hands-on experience with SCCM (System Center Configuration Manager)
• Experience with Active Directory (user management group policies permissions)
• Familiarity with endpoint security tools such as Trellix ENS
• Knowledge of LPR printing and printer troubleshooting
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities

Preferred Skills

• Experience in enterprise or government IT environments
• Knowledge of network fundamentals (LAN/WAN connectivity)
• Ability to handle multiple support requests in a fast-paced environment
• Experience with ticketing systems and IT service management tools

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