Master Key Specialist

Master Key Specialist

Business Unit: Medeco Locks

Location: Salem VA (on-site)

Department: Customer Care

Shift: 1st / Full-time Non-Exempt

EEO Job Class: Hourly

Position Summary:

Join our innovative team as aMaster Key Specialist! Use cutting-edge software to design and develop master key systems tailored to meet our customers security needs. Youll consult with clients to understand their requirements answer their questions and educate them on system architecture.

Essential Functions:

• Design & Production:Create master key systems based on customer specifications ensuring timely delivery and adherence to top security standards. This includes order processing.
• Record Maintenance:Accurately manage and update key system records for each client reflecting any system changes or upgrades.
• Customer Interaction:Serve as the primary contact for customers addressing their system design questions and educating them on key system architecture and best practices.
• Policy Enforcement:Uphold and enforce key control policies and procedures aligning with industry standards and client-specific requirements.
• Process Improvement:Proactively identify and contribute to process improvements to enhance the efficiency and accuracy of key system design and support.
• Compliance:Perform all duties in accordance with company policies procedures and regulatory requirements.
• Additional Duties:Undertake other related duties as assigned to support departmental and organizational goals.

Minimum Qualifications:

• Education:High School Diploma or GED required; Associates degree in Mathematics Computer Science or equivalent professional experience strongly preferred
• Technical Skills:Proficiency in computer applications including Microsoft Office databases spreadsheets and word processing. Experience with CAD software or system design tools is preferred.
• Attention to Detail:Ability to manage highly detailed tasks with accuracy and consistency.
• Analytical Skills:Strong analytical and organizational skills with a process-oriented mindset.
• Communication:Exceptional verbal and written communication skills; able to explain complex concepts to clients in clear concise language.
• Customer Service:Demonstrated customer service skills; prior experience in customer service is a plus.
• Industry Knowledge:Familiarity with locks door hardware or similar mechanical systems is helpful.

We review applications regularly so dont hesitate apply today!

Medeco is committed to providing equal employment and advancement opportunity (EEO) to all qualified persons.

We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.