Executive Manager, Customer Decisioning

• Sydney NSW Hybrid Working
• Key leadership function

Are you ready

Were building the next generation of intelligent customer engagement at scaleand were looking for a hands-on outcomes-driven leader to own our customer decisioning capability within Westpac Intelligence.

As Executive Manager Customer Decisioning youll define build and run the platforms and services that turn data analytics and AI into real-time decisions across digital assisted and operational channels. Youll lead a high-performing team set the standards that keep our decisioning systems secure and governed by design and partner closely with product analytics and data science to deliver customer-centric use casesfast.

Data Digital & AI (DDAI) defines and delivers our data digital and AI strategypartnering with leaders across the bank to unlock value through advanced analytics responsible AI and modern platforms while maintaining strong risk and regulatory standards.

Within DDAI Westpac Intelligence brings together data analytics and AI to drive real-time insight and decisioning at scale. The Customer Decisioning team builds the core capabilities that embed intelligence into customer and banker experiences.

Here is what youll be doing

• Own the end-to-end design build and run of customer decisioning capabilities that enable intelligent engagement across channels.
• Lead coach and grow a team delivering decisioning platforms services and integrations.
• Partner with product analytics and data science SMEs to turn customer and business needs into scalable decisioning solutions.
• Ensure our platforms are production-grade: resilient observable secure and ready for change.
• Work with risk compliance and architecture to embed governance and controls by design.
• Continuously improve delivery speed reliability and reuse of decisioning components across teams.

Core Accountabilities

• Capability ownership: Health performance and evolution of customer decisioning platforms and services.
• People leadership: Build an inclusive high-performing team with strong engineering craft and customer focus.
• Delivery & outcomes: Ship reliable decisioning capabilities that drive measurable customer and business outcomes.
• Risk & compliance: Governance auditability and regulatory alignment built into the way we design and operate.
• Reuse & enablement: Patterns and components that can be reused across Westpac Intelligence and federated teams.

Key ingredients for success

• Proven experience leading engineering teams delivering complex platforms/services in regulated environments.
• A track record of building scalable production-grade systems that run reliably in the real world.
• Strong partnering experience with product analytics and data science teams to deliver customer-centric outcomes.
• Strong foundation in distributed systems APIs and real-time processing.
• Working knowledge of decisioning (e.g. rules engines) and analytics-driven systems.
• Confident leadership stakeholder engagement and pragmatic delivery management.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country.

Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today!

To get started simply click on theAPPLYorAPPLY NOWbutton.

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.