End User Support Specialist II
San Antonio, TX - USA
Job Summary
At Stewart we know that success begins with great people. As a Stewart employee youll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today. We are committed to helping you own develop and nurture your career. We invest in your career journey because we understand that as you grow so does our company. And our priority is smart growth by attaining the best people investing in tools and resources that enable success and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. Youll be empowered to use your unique experiences passion and skills to help our company and the communities we serve constantly evolve and improve. Together we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company providing title insurance settlement underwriting and lender services through our family of companies. To learn more about Stewart visit information can be found on . Get title industry information and insights at Follow Stewart on Facebook @StewartTitleCo on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Job Responsibilities
- Resolves more complex end-user issues including software installations peripheral configurations and system performance troubleshooting.
- Assists in IT service management activities ensuring timely resolution of incidents and requests.
- Develops and updates technical documentation user guides and knowledge base articles.
- Provides user training on IT systems best practices and self-service resources.
- Provides timely technical support to ensure end-user productivity.
- Installs configures and maintains desktops peripherals and software.
- Troubleshoots non-routine issues and restores functionality either remotely or on-site.
- Resolves issues referred by help desk support.
- Assists in the development of training materials.
- Performs internal audits of documentation and communications.
- Helps maintain accuracy and accessibility of end-user content in CMS/SharePoint.
- Applies working knowledge of organizational practices and business fundamentals.
- Addresses moderately complex problems using experience judgment and established precedents while operating within broad guidelines and policies.
- Individual contributor performing work with limited supervision; may provide guidance to less experienced team members as appropriate.
- Performs all other duties as assigned by management.
- Ability to lift and move equipment up to 40 pounds including floor-to-waist waist-to-shoulder and overhead lifts.
- Frequent bending kneeling and reaching to install or troubleshoot hardware under desks or in tight spaces.
Education
- High school diploma required; Bachelors preferred
Experience
- Typically requires 2 years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process please contact us by email at .
Benefits
Stewart offers eligible employees a competitive benefits package that includes but is not limited to a variety of health and wellness insurance options and programs paid time off 401(k) with company match employee stock purchase program and employee discounts.
Required Experience:
IC
About Company
We’re committed to becoming the premier title company. Whether you need local expertise, exceptional service, or a trusted partner, we’re here for you.