Manager, Infrastructure Operations

Job Description

The Manager Infrastructure Operations is responsible for managing the deployment operation and auditing of the information systems infrastructure in order to deliver a reliable secure and trusted environment. The position manages a team of individuals who respond to and resolve technical problems and ensure business needs are met.

• Oversee and direct the security vulnerability remediation lifecycle across Hylands infrastructure ensuring timely assessment prioritization and execution of remediation activities across servers endpoints networks and cloud platforms.
• Lead the development and implementation of automation strategies for vulnerability remediation including patch deployment configuration enforcement and validation processes to improve operational efficiency and reduce security risk.
• Foster strategic partnerships with Cyber Security Infrastructure Engineering and Support teams to ensure coordinated vulnerability response address recurring patterns and implement protocols that prevent reintroduction of vulnerabilities
• Monitor and manage vulnerability remediation queues SLAs and aging metrics; ensure team commitments are met and drive continuous improvement in operational documentation tracking and reporting processes
• Provide technical leadership and mentorship to Security Vulnerability Remediation Specialists developing team expertise in systems administration scripting/automation and security remediation across Windows Linux cloud and identity platforms.
• Manage the operation and auditing of the companys information systems infrastructure to deliver a reliable and secure environment
• Provide technical expertise and manage and minimize negative impact to the business caused by system outage theft destruction alteration or denial of access to information systems and datacenters
• Support the technical needs of departments; establish and evolve procedures processes and operational guidelines to ensure business continuity
• Assess solutions that leverage current new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies; current business needs are met and operational metrics are achieved
• Manage the strategic planning and licensing of software; and tracking of assets to maintain compliance and integrity
• Develop and manages the annual budget
• Collaborate with management team members and cross departmental stakeholders in creation and coordination of mutual goals
• Provide managerial direction and develop and communicate quality metrics for team. Measure and hold direct reports accountable for meeting defined performance standards; provide feedback to employees
• Oversee all Human Resources-related managerial functions and responsibilities associated with hiring compensation management employment relations and termination of employees
• Oversee the development of team members; provides coaching to employees through their personal growth in functional expertise communication skills and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.
• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department
• Serve as an escalation point for issues; provide guidance and resources to assist with resolution of issues and removing obstacles for team
• Manage the strategic planning and oversight of all projects/programs to an acceptable level of risk by balancing scope time cost and quality
• Evaluate define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change

• Bachelors Degree Computer Science or related field
• 12 yrs of Experience
• Superior Problem solving critical thinking and analytical skills
• Superior collaboration skills applied successfully within a team as well as other areas
• Superior attention to detail
• Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Superior Leadership sound judgement and business acumen skills
• Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Superior organizational multi-tasking and time management skills
• Superior facilitation and project management skills
• Superior customer service orientation
• Self-motivated with follow through and attention to detail
• Superior ability to handle sensitive information with discretion and tact
• Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
• Able to thrive in a fast paced deadline driven environment
• Ability to coach mentor and provide feedback to team members in a timely manner
• Ability to Manage projects and employees in a fast paced environment
• Superior experience with Microsoft Operating systems and products
• Superior knowledge of highly-available enterprise-level network components
• Up to 5% travel time required