Duty Manager

Job Description:

1. Floor Operations Management

• Oversee daily floor operations to ensure seamless customer experience.

• Monitor store presentation cleanliness and adherence to operational standards.

• Ensure proper staff deployment across departments and shifts.

• Resolve customer concerns and escalations promptly.

• Maintain high service standards and operational efficiency.

2. Floor Refilling & Inventory Management

• Ensure timely replenishment of products on shelves and display areas.

• Monitor stock availability and coordinate with inventory teams for replenishment.

• Minimize stock-outs and ensure optimum product visibility.

• Conduct regular floor walks to identify gaps and replenishment requirements.

• Support stock audits and inventory accuracy initiatives.

3. Billing & Checkout Operations

• Supervise billing counters and ensure smooth checkout processes.

• Monitor cashier performance and adherence to billing procedures.

• Ensure accuracy in transactions cash handling and payment reconciliations.

• Address billing-related customer queries and issues.

• Ensure compliance with company policies and financial controls.

4. Team Management

• Lead and motivate floor associates and cashiers.

• Conduct shift briefings and allocate daily responsibilities.

• Monitor team productivity and service quality.

• Support training and development of store staff.

5. Customer Experience

• Ensure customers receive prompt assistance and support.

• Drive customer satisfaction through effective service recovery.

• Monitor feedback and implement corrective actions.

6. Compliance & Safety

• Ensure adherence to company SOPs safety standards and operational guidelines.

• Maintain store security and loss prevention measures.

• Ensure compliance with hygiene and workplace safety standards.