Order Management Coordinator

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

Position Overview:

SharkNinja is the maker of class-leading Shark vacuums and the innovative line of Ninja kitchen appliances. As the business is enjoying rapid expansion we are looking for an Order Management Coordinator to join the team and help deliver five-star products and services to consumers and retail partners.

The incumbent will be responsible for assisting with all aspects of SharkNinjas order management process providing customer service to our retailers and internal stakeholders working with 3PLs and transport carriers as well as performing general administrative tasks. The Order Management Coordinator will focus primarily on the accurate processing of customer orders for SharkNinjas major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review research and assist in corrective actions associated with retailer chargebacks. The Order Management Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. He / she is an advocate for the customer and customer experience. Fluent in both English and Spanish.

Key Duties / Responsibilities:

Process all orders to send to the distribution facility for timely processing and delivery
Verify inventory availabilities and understand allocation
Collaborate with logistics: routing orders via EDI or Retailer portals
Pro-actively open-order files by account indicating current routing issues & actions
Weekly review of results with department lead and sales teams
Actively work to achieve on-time delivery metrics (OTIF)
Escalate issues and identify solutions
Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions
Assist in the review and research of all disputes rejected claims to determine next steps

Attributes and Skills:

Strong attention to detail and accuracy
Ability to work autonomously
Excel skills - intermediate level or above
Strong problem solving and analytical skills
Ability to work well under pressure in a fast-paced environment
Well organized and able to multi-task
Strong communication skills
Ability to work well within a team environment
Focused on the outcome for the team and company

Preferred Education and Experience

University degree in business logistics or supply chain management preferred

2 years of experience in a customer service or account management role

2 Years of experience with Retail Majors in a B2B capacity

Business English and Spanish level is a must.

Location: Mexico City- Santa Fe Region

Hybrid: 3 days a week in office