Treasury Management Operations Officer

Job Title:Treasury Management Operations Officer

Primary Location:Michigan (Grand Rapids)/Central Florida/SW Florida (Ft. Myers) - TBD

Employee Status: Full-Time Hourly

Estimated Hours/Week:38

Remote:No

% of Travel for the Position:0%

Who we are:

At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

The Treasury Management Operations Officer role is responsible for administrative support for all Commercial Lending and Business Banking Members with active LMCU Treasury Management products and services. Works with Treasury Management and Commercial Lenders to strengthen existing member relationships. Is considered the subject matter expert on the products and services of the Treasury Management Department and will work with management to support and provide the best-in-class financial services in support of the Credit Union.

What youll do:

• Responding to member issues including business bill pay customer emails Positive Pay Remote Deposit Capture and troubleshooting etc. Escalating member issues to the Director of Treasury Management Operations as necessary. Providing member phone/technical support for online banking and mobile banking including first time login experience unlocking login credentials password resets etc.

• Providing member onboarding training and ongoing member support in addition to support of the Treasury Management sales team. Acting as a resource regarding cash management online wire services ACH and Report Deposit Capture services including troubleshooting with member as necessary.

• Maintaining strong knowledge of the features and functionality of Business online banking mobile banking business bill payment system Positive Pay Remote Deposit Capture Wire Transfer services and ACH services.

• Assist with training new and existing employees on updates to services (online banking remote deposit capture bill pay etc.) and changes to procedures.

• Assist with the creation of procedures and job aids for new and updated processes policies and services to ensure operational efficiency.

• Performs duties specific to the position and other functions as assigned.

• Must comply with all company policies and procedures applicable laws and regulations including but not limited to the Bank Secrecy Act the Patriot Act and the Office of Foreign Assets Control.

• The employee consistently demonstrates a commitment to the culture of Lake Michigan Credit Union.

• Regular predictable and reliable attendance is an essential job function of this position.

• Adhere to and champion our core values of curious minds collaborative hearts and continuous excellence.

What Youll Bring:

• Three plus years related experience specializing in customer service demonstrating aptitude with complex relationship management.

• High School Diploma college degree not required but preferred.

• Proficiency with basic technology solutions: Microsoft Office Suite (Word Excel PowerPoint) CRM (Customer Relationship Management) mobile and online banking systems and digital communication tools (email/Outlook Zoom Microsoft Teams etc.).

• Strong written verbal and mathematical skills required. Decision making skills required with the ability to multi-task and prioritize workflow. Knowledge of Federal Reserve regulations relating to cash services and knowledge of Bank Secrecy Act Anti-Money Laundering Act Office of Foreign Asset Control and related laws and regulations.

• Excellent telephone and member service etiquette along with the time management organizational communication (verbal and written) and interpersonal skills. Must be able to maintain a high level of confidentiality and work independently.

• A significant level of trust credibility and diplomacy is -depth dialogues conversations and explanations with customers direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating influencing educating and/or advising others on matters of significance.

What youll get:

• All Employees: weekly pay and retirement savings options.

• Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.

• To see a full list of our benefit offerings check out this helpful guide!

Have additional questions about the role You may email us at: .

If you lack access to the internet or require an accommodation in the application process please send your resume via mail to: P.O. Box 2848 Grand Rapids MI 49501.

LMCU is an Equal Opportunity Employer