Manager, Technical Support Engineering – Workday Platform

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

People & Customer Leadership

• Lead mentor and grow a high-performing global team of analytics support engineers fostering an inclusive collaborative culture

• Build deep Workday Analytics domain expertise across Report Writer Prism People Analytics Discovery Boards and Accounting Center

• Ensure world-class customer outcomes by guiding resolution of complex analytics and reporting issues

• Maintain high customer satisfaction through timely case handling clear communication and proactive guidance

• Participate in and help manage a 247 on-call rotation defining clear escalation paths for critical analytics incidents

• Conduct post-mortems and root-cause reviews to strengthen operational resilience and prevent recurrence
  

Technical Excellence & Cross-Functional Execution

• Drive deep technical investigation across analytics performance query optimization indexing Prism pipelines and system health diagnostics

• Identify and prioritize reliability and performance improvement opportunities across Support Engineering and Cloud Ops

• Develop metrics dashboards and trend reporting to monitor analytics system performance and support readiness

• Partner with Product Engineering and Customer Success to influence roadmap direction based on real customer signals

• Translate technical findings and customer needs into scalable processes playbooks and operational improvements

• Shape support strategy for Workday Analytics by converting business needs into actionable engineering and support initiatives

About You

Technical Skills & Knowledge

• Debugging & Troubleshooting: Expertise in diagnosing complex system issues including memory leaks query bottlenecks and configuration errors

• Log Analysis: Strong ability to parse interpret and correlate large-scale log data to identify root causes and performance trends

• Distributed Systems: Understanding of distributed computing concepts such as load balancing parallel processing concurrency fault tolerance and scaling analytics workloads

• Data Analysis & Tooling: Proficiency in SQL for data extraction transformation and validation; hands-on experience with Python for data analysis automation and custom tooling

• Analytics Frameworks: Familiarity with BI/reporting platforms such as Workday Prism Analytics People Analytics or comparable enterprise analytics tools

• Jupyter Notebooks & Scripting: Experience using notebooks or similar tools for testing models documenting insights and reproducible analysis workflows

• System Performance: Strong knowledge of performance methodologies for optimizing reports integrations and analytics pipelines

• Business Data Structures: Working knowledge of financial and operational data (e.g. balance sheets income statements ledger accounts workforce analytics)

• Communication of Insights: Ability to translate technical findings into clear actionable recommendations for customers leadership and engineering partners

Qualifications

• Bachelors degree in Computer Science Information Management Statistics or related field; advanced degree a plus

• 6 years of experience in technical support analytics or system performance with 2 years leading teams

• Strong background in analytics reporting tools and performance methodologies

• Excellent problem-solving communication and decision-making skills across technical and business audiences

• Proven ability to manage and grow technical teams while balancing customer operational and strategic priorities

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

At Workday we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday.