Process Documentation & Improvement Specialist

Process Documentation & Improvement Specialist

Department:Operational Excellence
Location:Carrollton GA (OnSite)
Reports To:Director of Business Operations

Role Overview

The Process Documentation & Improvement Specialist plays a critical role in helping Mullins Mechanical scale effectively by defining documenting and continuously improving how work gets done.

This individual will work alongside leaders and teams across all departmentsfrom Operations and Project Controls to Accounting HR IT and Safetyto map currentstate processes design improved futurestate workflows and create clear consistent documentation that teams can actually use.

This is a handson highownership roleideal for someone who is eager to learn the business from the inside out take responsibility for meaningful work and build a strong foundation in process improvement change management and crossfunctional collaboration.

Key Responsibilities

Process Mapping & Improvement

• Partner with department leaders and subject matter experts to identify map and understand currentstate processes
• Facilitate working sessions to identify gaps inefficiencies handoff issues and opportunities for improvement
• Design and document futurestate processesthat are practical scalable and aligned with business goals
• Continuously refine process standards as systems tools and business needs evolve

Documentation Standards & SOP Development

• Own and maintain process mapping standards SOP templates and documentation guidelines
• Develop clear concise and standardized documentation (SOPs workflows playbooks job aids)
• Ensure all process documentation follows consistent structure terminology and formatting
• Partner with teams to keep documentation current and relevantnot shelfware

Change Management & Rollout Support

• Develop change management and rollout playbooksto support new or updated processes
• Help teams understand the whybehind process changes and how those changes affect daytoday work
• Support communication training materials and reinforcement plans to drive adoption

Training & Department Champion Enablement

• Train and support department process championson documentation standards and best practices
• Help teams learn how to maintain their own process documentation over time
• Create simple training materials and guides to support onboarding and continuous learning

CrossFunctional Collaboration

• Work closely with Operational Excellence IT HR Construction Accounting Preconstruction etc.
• Be willing to learn unfamiliar functions and systems quickly
• Serve as a connectorhelping teams see how their processes impact downstream departments

What Were Looking For

Experience & Skills

• 26 years of experience in process improvement business operations project coordination documentation or a related role
• Experience creating SOPs process maps or training documentation
• Strong written communication skills with an ability to explain complex processes clearly
• Comfortable facilitating conversations with a range of stakeholdersfrom field leaders to executives
• Strong organizational skills and attention to detail

Mindset & Working Style

• High ownership mindsetyou see a problem and take initiative to solve it
• Comfortable working in ambiguity and figuring things out as you go
• Curious by nature and always looking for better more efficient ways to work
• Not afraid to ask questions challenge assumptions or dig into the details
• Able to balance strategic thinkingwith handson execution

Bonus (Not Required)

• Exposure to Lean Six Sigma or continuous improvement concepts
• Experience with tools like Lucidchartor similar
• Familiarity with SharePoint knowledge management systems or LMS platforms
• Construction engineering or industrial services experience

Why This Role Matters

This role directly impacts how efficiently our company operates. The work you do will:

• Reduce confusion and rework across teams
• Improve onboarding and training effectiveness
• Support system implementations and operational scaling
• Help teams spend more time doing real workand less time figuring out how things are supposed to work

If you enjoy bringing order to complexity collaborating across departments and taking pride in building things that last this role offers a unique opportunity to grow while making a visible impact on the business.

Join Us
Mullins Mechanical ranked #243 on the 2024 ENR Top Specialty Contractors list #48 in the Nation and #5 in the Southeast among Firms in Mechanical. Were proud to be one of the fastest growing privately held companies in America. Were a self-performing specialty contractor specializing in design-build applications HVAC systems plumbing process piping systems boiler and chiller systems equipment installation and rigging plant relocation and maintenance fire protection and metal fabrication. Our projects are often in industrial and heavy commercial environments such as manufacturing facilities automotive plants chemical plants distribution centers warehouses data centers and other large facilities.