Project Delivery Manager

Position Description:

Company Profile: -
At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .

This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Job Title: Project Delivery Manager
Position: Lead Analyst
Experience: 10 o 15 Yrs
Category: Software Development/ Engineering
Shift: 9 AM to 6 PM
Main location: Any CGI
Position ID: J0126-2383
Employment Type: Full Time

Your future duties and responsibilities:

Responsibilities:
Own day-to-day AMS delivery for a defined application portfolio ensuring SLA adherence service availability and performance.
Oversee L1L3 support including triage root cause resolution knowledge management and handoffs.
Govern ITIL processes: Incident Major Incident Problem Change Release and Service Request.
Chair daily standups and weekly ops reviews; run Major Incident war rooms and post-incident reviews.
Ensure proper runbooks SOPs KB articles and shift-left initiatives are current and enforced.

2) Stakeholder & Business Engagement
Act as the primary point of contact for product owners business operations and IT leadership.
Translate business priorities into AMS plans and communicate service health risks and improvements.
Manage demand for minor enhancements and coordinate with build teams for releases.

3) Continuous Improvement & Reliability
Drive problem management and RCA quality focusing on elimination of repeat incidents.
Implement automation and SRE-lite practices: auto-remediation monitoring-as-code and error budgets.
Optimize throughput via DevOps practices (CI/CD for hotfixes) quality gates and test automation for BAU.
Lead cost optimization (cloud/resource) without compromising SLAs.

4) People Leadership
Build and lead a high-performing team.
Workforce planning hiring onboarding skills development career planning and performance management.
Foster a culture of accountability customer focus and continuous learning.

5) Financial Management:
Manage budget run costs invoicing accuracy and forecast (FTE capacity and change demand).

6) Security Risk & Compliance:
Ensure compliance with security privacy and regulatory requirements
Coordinate vulnerability remediation patching cadence and access reviews.
Maintain risk register; ensure BCP/DR readiness and conduct failover tests as required.

7) Transition & Knowledge Management
Lead or support service transitions (new apps into run) including KT plans acceptance criteria and hypercare.
Maintain accurate CMDB application maps and dependency documentation.


Required Qualifications & Experience:
812 years in application support/operations; 35 years in team leadership or service management.
Proven delivery in ITIL-based environments with measurable SLA improvements.
Experience managing distributed teams; comfortable with on-call/major incident leadership.

Required qualifications to be successful in this role:

Education Qualification: Bachelors degree in Computer Science or related field or Exposure to any ERP platforms experience. Experience in working with cross-functional teams.
Position Description: We are seeking a skilled and proactive Project Manager to lead Project delivery and AMS projects. This role involves end-to-end project ownership stakeholder coordination and delivery.

The Cloud Identity Service Engineer is responsible for managing and administering cloud identity services including Identity Authentication Service (IAS). This role involves configuring monitoring and maintaining identity services to ensure secure and efficient access management across the organization.

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Skills:

• Analytical Thinking
• Delivery Management
• Project Management

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.