Bilingual Customer Service Rep
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Job Location:
Hanover, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative supports health plan members by providing timely accurate information regarding benefits eligibility claims and plan services. This role ensures member satisfaction through professional handling of inquiries thorough documentation and coordination with internal departments to resolve issues efficiently.
Qualifications
- 12 years of customer service experience required
- Experience in healthcare health insurance managed care or member services preferred
- Call center or customer-facing experience accepted
- Knowledge of medical terminology and insurance/benefits terminology preferred
- Strong communication documentation and problem-solving skills
- Ability to prioritize workload and follow established policies and procedures
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
