Business Development Agent
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Job Location:
Waynesboro, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Service Business Development Center (BDC) Representative plays a critical role in supporting the service department by serving as the primary point of contact between the dealership and its customers. We are seeking motivated professional and customer focused Service BDC Representative to join our growing team. This position is responsible for managing inbound and outbound customer communications proactively scheduling and confirming service appointments and ensuring a consistent high quality customer experience across all touch points.
Duties and Responsibilities:
- Generate Appointments.
- Adhere to attendance punctuality and workplace conduct standards
- Maintain detailed and accurate customer records in CRM
- Meet daily/weekly call and appointment goals
- Uphold dealership professionalism tone and basic standards at all times
- Follow up with customers via phone text and email.
- Manage high volume of inbound and outbound service calls
Experience and Skills:
- Previous BDC Call center customer service or dealership experience required
- Strong communication and phone etiquette skills
- Positive attitude with willingness to learn and grow
- Comfortable working with CRM Systems and basic computer programs
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Vision insurance
We offer competitive compensation including benefits such as health insurance paid time off and opportunities for career growth. If you are passionate about providing excellent customer support and enjoy working in a fast-paced environment we would love to hear from you.
Required Experience:
Unclear Seniority
About Company
Full-Time Automotive Detailer – Campus Ford, Waynesboro, VA Campus Ford in Waynesboro, VA is looking for a dependable, hardworking individual to join our team a...
