Learning Deployment Specialist Senior Associate Milestones Global Learning Deployment Team

Learning Deployment Specialist Senior Associate (Milestones)

Global Learning Deployment Team

Opportunity

This role offers you the chance to become a key part of our dynamic virtual Global Learning Deployment team working from 20 locations worldwide. We offer flexible working a multicultural and multinational environment opportunities for travel and best-in-class teaming and collaboration.

As a Learning Deployment Specialist - Senior Associate you will play a crucial role in deployment of FY27 Milestones events in Europe helping our new promotes continuously learn and develop and contribute to EYs purpose of building a better working world.

Milestones programs & locations:

• 9-10 November 2026 NMADP Munich (4 events) Europe West & Europe Central
• 16-20 November 2026 NMADP/NSMADP Birmingham (2 events) UKI
• 30 November-4 December 2026 NSMADP Prague (2 events) Europe West & Europe Central

Key responsibilities

• Lead the endtoend participant and facilitator management for Milestones programs ensuring cohort readiness system setup and stakeholder alignment across all delivery activities.
• Manage participant and facilitator nomination processes in partnership with regions confirming cohorts in line with program requirements and timelines.
• Design launch and manage participant and facilitator registration portals monitoring responses following up on nonresponses and managing declines to ensure full coverage.
• Coordinate and deliver all participant and facilitator communications providing clear timely and consistent updates throughout the Milestones lifecycle.
• Build review and maintain Milestones SharePoint sites for participants and facilitators ensuring accurate access to agendas materials TraintheTrainer content and key information.
• Assign monitor and follow up on prework in SuccessFactors ensuring participant and facilitator readiness ahead of Milestones delivery.
• Create and manage Milestones event app content and act as a central point of contact via shared mailboxes responding to participant and facilitator queries.
• Allocate classrooms and assign facilitator pairings ensuring balanced experience diversity considerations and alignment with venue capacity and program design.
• Coordinate and support TraintheTrainer sessions and required facilitator accreditations ensuring delivery readiness and quality standards are met.
• Manage CE/Calculo processes including setup facilitator briefing attendance tracking and awarding CE credits in SuccessFactors for participants and facilitators.
• Design launch and summarize participant and facilitator evaluation surveys providing insights to support continuous improvement of Milestones deployment.
• Coordinate travel data collection and partner with the CrossBorder Travel team to support visa guidance and travel processes for participants and facilitators.

Technical skills

• Fluent English spoken and written to work in an international environment.
• Strong project management skills.
• Strong knowledge and application of MS Excel.
• Strong organization time management and prioritization skills.
• Eye for detail and diligence in quality of deliverables.
• Knowledge and hands-on experience of ServiceNow and SuccessFactors

Business skills

• Strong communication and collaboration skills across different geographical locationsand cultures.
• Ability to work effectively in a virtual environment.
• Ability to work effectively in a dynamic fast-paced environment with focus on delivery and high-quality results.

Quality and risk management

• High performer with top working standards and ability to deliver high quality and consistency of work.
• Provide exceptional client service to stakeholders learners facilitators and Regions.
• Ability to identify potential risks and problems and suggest effective solutions.

Leadership skills and behaviours

• Positive and can-do approach high energy and enthusiasm.
• Growth mindset flexibility adaptability to change.
• Embracing teaming collaboration sharing.
• Creativity and out of the box thinking.
• Taking personal responsibility for a continuous learning and development adopting new tools and technology.

Role profile:

• Learning Deployment Specialist or consultant
• Event management specialist or consultant