Junior Service Desk Analyst

Junior Service Desk Analyst IT Operations London Hybrid

RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Were searching for a Londonbased Junior Service Desk Analyst to join our IT Operations / Service Desk team so that we can continue to provide responsive peoplecentred IT support to our UK employeesThe Junior Service Desk Analyst will act as a first point of contact for colleagues experiencing IT issues working closely with the wider IT team to resolve problems keep systems running smoothly and deliver a positive support experience across the business.

How Youll Spend Your Time

• Responding to IT support tickets using our service desk system to troubleshoot and resolve firstline issues
• Supporting colleagues in person in the London office particularly during and after our office move
• Diagnosing and resolving hardware software and access issues across Windows (and occasional Mac) environments
• Using tools such as Microsoft 365 and Azure Active Directory to manage user access devices and daytoday support tasks
• Escalating issues appropriately and collaborating with the wider IT team to ensure timely and effective resolution

What Kind of Things Were Most Interested in You Having

• Earlycareer or entrylevel experience which could include your first or second fulltime role or a relevant degree or qualification
• A genuine interest in technology and problem solving with a desire to learn and grow within an IT function
• A basic understanding of IT fundamentals such as operating systems troubleshooting approaches or user support (we dont expect you to know everything)
• Confidence communicating with colleagues and the ability to stay calm and reassuring when issues feel urgent
• Willingness to ask for help take feedback on board and be coached as you develop your skills
• Ability to commute to our Central London office with an expectation of being in the office around four days per week especially while learning the role
• A collaborative proactive mindset combined with the confidence to work independently when needed

By enabling flexibility in how we work and prioritising employee wellness we empower our team to do and be their best. Key benefits include private health and group accident insurance an Employee Assistance Programme (EAP) for confidential support and Loyalty Awards for longservice employees.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to race colour religion age gender national origin disability handicap marital status or any other status or condition protected by law.

As part of RLDatixs commitment to the inclusion of all qualified individuals we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview reasonable accommodation is needed to participate in either step please dont hesitate to send a note to

Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certifications obtained. Market and organisational factors are also taken into consideration.