ServiceNow Catalog Developer

Job Description -ServiceNow Catalog Developer

Experience: 3 Years

Company: Willware Technologies

Location: Bengaluru Pune Noida Hyderabad - Hybrid

About the Role

This ServiceNow Catalog developer will be responsible for developing configuring and optimizing the Service Catalog in ServiceNow. This role will work closely with business stakeholders to design develop and maintain catalog items and workflows to support seamless self-service experiences.

Key Responsibilities:

• Design build and maintain ServiceNow catalog items including associated variables variable sets and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer Workflow Editor or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow and Clients best practices and user experience standards.
• Configure client scripts UI policies business rules and ACLs to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related unit testing UAT support and production deployment support of new or updated catalog items fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting implementing bug fixes and conducting root cause analysis.
• Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.
• Stay current with the latest updates and features in ServiceNow. Evaluate how newupdates and features could benefit the organization.

Basic Qualifications (Required):

• Bachelors degree or equivalent work experience.
• Five or more years of ServiceNow development experience. Has ServiceNow CSA (Certified System Admin) Certification & ServiceNow CAD
• (Certified Application Develop) Certification and must be able to verify.

Required Technical Skills:

• Profound knowledge of the ServiceNow platform and its capabilities including an understanding of the latest releases and updates.
• Proficiency in JavaScript Glide API and HTML/CSS within the ServiceNow platform.
• Experience working with Flow Designer Catalog UI polices & actions business rules script includes Health Scan and Client Scripts.
• Strong problem-solving skills and the ability to work in a collaborative team environment.
• Experience with integrating ServiceNow with other business systems using REST SOAP and other relevant web services.

Preferred Skills/Experience:

• ServiceNow Catalog Experience
• Workflow and Automation: Ability to design and implement complex workflows and automate processes to enhance service operations.
• Security Practices: Understanding of security best practices within ServiceNow development including data privacy and role-based access controls.
• AI/Gen AI Knowledge of implementing and customizing ServiceNows AI including NLU (Natural Language Understanding) and integration with AI services.
• Problem Solving and Analytical Skills: Strong problem-solving skills and the ability to think analytically to overcome development challenges.
• Project Management: Experience in Agile methodologies and the ability to manage multiple projects effectively.

Required Skills:

ServiceNowCatalogBusiness Rulesui ScriptsACLSLAFlow Designer