Customer Service Representative

The Impact Youll Make

What Youll Be Doing

• Lead direct sales operations from global Danfoss locations to customers across India to ensure smooth order fulfillment and achievement of monthly sales targets.
• Support customers CCH teams and internal stakeholders by managing returns rejections credit/debit notes and providing assistance to the Collections team when needed.
• Collaborate closely with the Exim Team to track import shipment status enable timely customs clearance and share all required documents and information.
• Use your skills in order management inventory coordination and SAP processes to optimize DLC business inventory levels and enhance overall operational accuracy.
• Continuously learn and share knowledge to strengthen adherence to the Danfoss global Order Management process and improve how we operate and serve customers.

What Were Looking For

• Minimum 8 years of demonstrated experience in Customer Service preferably within the OrdertoCash (O2C) cycle with strong ability to manage endtoend order processes accurately.
• Bachelors degree in a relevant discipline with the capability to apply academic knowledge to realworld customer service and order management operations.
• Proficiency in SAP SD BI platforms Excel and EDI process monitoring with strong analytical and troubleshooting skills to support accurate reporting and smooth order flow.
• Ability to work effectively in fastpaced crossfunctional environments collaborating across global teams while maintaining high attention to detail and multitasking efficiently.
• Strong communication skills (written and verbal) and a mindset focused on problemsolving continuous improvement and delivering highquality service.

What Youll Get from Us

1. We promote from within and support your learning with mentoring training and access to global opportunities.
2. Youll have flexibility autonomy and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are.
4. Youll receive benefits like 13th salary annual bonus paid vacation pension plans personal insurance and more. These vary by country and contract but theyre worth asking aboutwe think theyre pretty great.

Ready to Make a Difference

If this role excites you wed love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or other protected category.