Data & Reporting Analyst

The Data & Reporting Analyst role supports the integrity consistency and usability of operational data and reporting across the business unit. This position focuses on maintaining high-quality data supporting KPI governance contributing to the data dictionary and developing standardized Power BI dashboards and reports.

The role works closely with Workforce Management Data Governance (CSDO) and business partners to ensure reporting outputs are accurate aligned to standards and fit for decision-making. This is a hands-on execution-focused role rather than a strategy ownership position.

Position Responsibilities:

• Support data integrity and consistency across workforce productivity and operational reporting.

• Assist in maintaining and documenting KPI definitions calculation logic and usage within the data dictionary.

• Support KPI governance by ensuring metrics are used consistently across reports (e.g. WFM Productivity MOR).

• Develop maintain and enhance standardized Power BI dashboards and reports.

• Perform data validation reconciliation and quality checks to ensure accurate reporting outputs.

• Support data mapping efforts (e.g. Work Types Statuses dimensions) in collaboration with WFM and Data Governance teams.

• Partner with stakeholders to understand reporting requirements and translate them into clear reporting solutions.

• Support ongoing reporting refreshes enhancements and issue resolution.

• Assist with documentation of reporting standards data sources and business logic.

Required Qualifications:

• Bachelors degree in Data Analytics Business Finance Statistics Computer Science or a related field.

• 13 years of experience in data analysis reporting or business intelligence.

• Good experience with Power BI (dashboard development visuals basic DAX).

• Working knowledge of SQL for data extraction validation and analysis.

Preferred Qualifications:

• Understanding of data quality concepts KPI definitions and reporting standards.

• Experience working with structured datasets (facts/dimensions).

• Strong attention to detail and ability to identify data issues and inconsistencies.

• Good communication skills with the ability to explain data concepts to non-technical stakeholders.

• Experience supporting Workforce Management operational reporting or productivity analytics.

• Exposure to data governance practices and data dictionaries.

• Familiarity with cloud-based data platforms (Azure preferred).

• Experience working with standardized or enterprise reporting frameworks.

• Knowledge of Agile or structured delivery environments.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. If you are applying for this role outside of the primary location please contact for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies such as artificial intelligence (AI) and automated processing tools to analyze and process the information you provide to us or third parties in the application process. For more information please refer to our personal information collection statement.