Seasonal Retail Supervisor

RESPONSIBILITIES

Essential Functions

1. Gift Shop Operation
1. Ensure that the gift shops are open and closed in an accurate and timely manner and that they are properly secured.
2. Meet or exceed the expectations of the Merchandise Operations Manager for the cleanliness of all gift shops and related areas.
3. Prepare and distribute gift shop reports in an accurate and timely manner.
4. Respond to and whenever possible resolve guests questions and complaints promptly and in a manner that reflects the Mission and Spirit of the Rocket Center.
5. Ensure that merchandise shops have adequate supplies necessary to conduct daily operations.
6. Systematically and accurately conduct physical inventory counts.
2. Gift Shop Organization and Supervision of Staff
1. Ensure that Gift Shop staff receives timely relevant and appropriate training.
2. Ensure that Gift Shop staff complies with all Rocket Center policies and procedures as well as departmental guidelines.
3. Ensure the accurate and timely completion of tasks assigned to Gift Shop staff.
4. Ensure that staffing schedules optimize productivity and comply with contractual obligations.
5. Demonstrates good judgment within the supervision of staff.
6. Effectively monitors staff performance and offers appropriate coaching counseling and discipline as required.
7. Completes staff evaluations documentation etc. on time and effectively.
8. Serves as an effective role model to staff by demonstrating exemplary work ethic.

The above duties reflect the general responsibilities necessary to describe the principal work functions of the job and shall not be considered as a detailed description of all work requirements that may be in the position.

The employee is responsible for working safely and keeping his/her workplace safe.

Supervisory Responsibilities: Yes

Travel Required: No

QUALIFICATIONS

Required Education

• High school diploma or equivalent.

Required Experience

• Must have experience effectively coordinating the display and appearance of merchandise.
• Must have excellent verbal communication skills to interact with guests and employees.

Preferred Experience

• A minimum of 2 years of experience in retail is preferred.
• Experience in inventory procedures desired.

OTHER REQUIREMENTS

Physical Requirements

This position has the following special requirements:

• Walking and climbing (stairs) to access other departments and gift shops.
• Standing for long periods (4-6 hours).
• Pushing carrying and lifting items and merchandise weighing up to 40 pounds to waist height.
• Bending kneeling and reaching to store stock and retrieve merchandise and supplies.
• Reading sight wrist movements feeling to operate register conduct inventory inspect displays racks and merchandise.
• Talking and hearing to instruct employees and assisting guests in person and over the phone.

Eligibility Qualifications

Must be authorized to work in the United States.

WORK ENVIRONMENT

Environmental Factors

This position takes place in an air-conditioned retail environment.

Expected Hours of Work

Expected hours of work are from 8 am-6 pm. However special events may require hours worked outside of these times. Supervisors are expected to have open availability.

DISCLAIMERS

The U.S. Space & Rocket Center is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin disability or veteran status.

Duties and Responsibilities May Change with or Without Notice

This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Duties responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Required Experience:

Manager