Digital Solutions Lead

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• Serve as the primary point of contact for our customers building strong relationships and understanding their business objectives challenges and requirements.
• Respond to requests for proposals (RFPs) requests for information (RFIs) and other customer inquiries with high-quality accurate and timely responses.
• Collaborate with cross-functional teams including sales ensuring a smooth transition from pre-sales to post-sales activities.
• Conduct comprehensive product demos and presentations to showcase the value and capabilities of our digital solutions tailoring them to each customers specific needs.
• Develop a deep understanding of our products and solutions staying up-to-date with new features updates and industry trends.
• Proactively identify opportunities for upselling and expansion within the customer base working closely with the sales team to drive revenue growth.
• Stay informed about the competitive landscape and market trends providing insights and recommendations to internal stakeholders for product improvements and go-to-market strategies.

• Bachelors degree in business information technology computer science or a related field. 5 years experience
• Proven experience in a customer-facing role preferably as a Pre-sales Consultant Technical Consultant or Manager.
• Excellent communication presentation and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced dynamic environment with a strong sense of accountability and initiative.
• Demonstrated experience in conducting product demos and delivering persuasive presentations to diverse audiences.
• Ability to build and maintain strong relationships with customers and operations team understanding their unique needs and objectives.
• Experience in project management process optimization or business analysis.
• Analytical and problem-solving skills with the ability to identify trends interpret data and make data-driven recommendations.
• Familiarity with digital solutions software-as-a-service (SaaS) products or technology-driven industries is highly desirable.
• Knowledge in technical aspects including AI/ML is a plus.
• Ability to thrive in a fast-paced dynamic environment with multiple priorities and deadlines.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL