AI Workflow Transformation Lead

AboutAlayaCare

AtAlayaCareweremore than just a fast-growing SaaS companywerea team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 550 employees across Canada the US Australia and Brazilwereunited by a shared mission and a strong culture of transparency growth and human connection. Whetheryoureearly in your career or a seasoned expertAlayaCareoffers the opportunity to grow your impact your skills and your career.

About the Role

We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.

This role owns a portfolio of high-impact transformation initiatives leveraging tools like Claude Glean and internal AI capabilities to redesign how work gets done across the company. Leads a small high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy operations and technology.

What Youll Do

• Map current workflows across key business areas (e.g. Sales Customer Success Implementations Support Product Finance People).
• Quantify baseline performance (cycle times FTE effort handoffs error rates customer experience impact).
• Redesign workflows that are AI-first leveraging agents automation and integrations rather than simply digitizing existing processes.
• Build clear visual process documentation and playbooks that can be adopted by teams.
• Identify prioritize and maintain a portfolio/backlog of AI workflow initiatives balancing impact feasibility and risk.
• Lead discovery experimentation and pilot phases to validate new workflows quickly.
• Work closely with AI Automation Specialists to translate redesigned workflows into concrete solutions using tools like Claude Glean AlayaFlow and other automation platforms.
• Define success metrics and ensure each initiative has a clear business case and measurable outcomes (e.g. time saved revenue impact quality improvements).
• Partner with the CEO and executive team to align on priorities trade-offs and sequencing of transformation initiatives.
• Collaborate with leaders in Product Engineering Operations Revenue Customer Success and Finance to ensure workflow changes are realistic adopted and sustained.
• Lead change management for new ways of working: training communication documentation and reinforcement mechanisms.
• Present clear concise updates and recommendations to senior leadership and where appropriate the Board.
• Lead coach and develop AI Automation Specialists setting a high bar for quality pace and impact.
• Establish and continuously refine standards templates and best practices for workflow mapping AI solution design and measurement.
• Foster a culture of experimentation learning and continuous improvement around AI-enabled work.

What You Bring to the Team

• Bachelors or advanced degree in computer science mathematics or related fields.
• 38 years of experience in management consulting (e.g. BCG Bain McKinsey) or a similarly rigorous strategic/operational transformation role.
• Proven track record in process mapping operating model design or large-scale business transformation.
• Demonstrated experience leading complex cross-functional initiatives from diagnosis through implementation.
• AI native: Daily user of tools like Claude Glean ChatGPT Copilot Cursor etc.
• Comfortable designing and iterating prompts workflows and agent-based solutions.
• Strong intuition for where AI can create leverage vs. where traditional process or product changes are
• more appropriate.
• Excellent structured communication skills (written and verbal) with the ability to distill complexity and influence senior stakeholders.
• Strong analytical skills and data literacy; able to quantify impact build business cases and interpret operational data (spreadsheets dashboards; SQL or similar a plus).
• Experience working in or with B2B SaaS organizations; interest in or exposure to healthcare/home care is a plus.
• Experience implementing AI or automation solutions in real business workflows (e.g. agentic workflows RPA workflow orchestration platforms).
• Familiarity with API-based integrations data platforms and modern SaaS tooling.
• Prior experience in a scale-up environment or internal strategy/operations team. (an asset)
• Exposure to revenue operations customer lifecycle optimization or service delivery optimization (an asset)
• Bilingual in French and English (written & spoken)

Why JoinAlayaCare

Work With Purpose

AtAlayaCareyoullhelp build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interactioncontributesto making care more connected accessible and human.

Grow in a High-Trust Culture

We believe in transparency feedback and assuming positive intent. Hereyoullfeel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You

We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

BenefitsThat Matter

• Equity in a well-funded scaling company.
• Comprehensive health benefits telemedicine and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design

We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

Location and Work Model

This role is based in Montreal. At AlayaCare our hybrid model includes 2 set in-office collaboration days/week and it is expected that team members are present in the office on those days to foster connection innovation and teamwork.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share thispostingwith someone who might be a great fit.

AlayaCareuses AI tools during our hiring process to support fair consistent and objective decision-making. Someinitialscreening steps may be automated to helpidentifyqualified candidates. If your application is declined automatically you may request a human review.

Werecommitted to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to.