Lead In-Room Dining Server

This role is about more than taking ordersits about setting the tone for a truly luxurious in-room dining experience while leading the standard for others to follow. As Lead In-Room Dining Server you are the voice guide and first point of contact for every guest while also acting as a key quality control presence within the team. You ensure every interaction order and delivery reflects precision consistency and the highest level of service.

Calm attentive and highly observant you understand that exceptional service begins the moment a guest engages with you. As a mentor you guide and develop team members in real time reinforcing best practices building confidence and fostering a culture of accountability and excellence.

Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $17 per hour
 

Key Responsibilities 

Guest Experience & Engagement 

• Receive and manage In-Room Dining (IRD) orders with professionalism warmth and precision 
• Guide guests through menus offering thoughtful recommendations and pairings 
• Translate guest needs into well-paced accurate service execution 
• Communicate VIPs dietary restrictions and special requests to kitchen and beverage teams 
• Support curated breakfast journeys elevated private dining and luxury add-ons 

Leadership & Mentorship 

• Act as a quality control checkpoint before orders are dispatched 
• Support training and mentoring of IRD Servers 
• Maintain composure clarity and consistency during high-volume periods 

Operational Excellence 

• Coordinate closely with kitchen and beverage teams to ensure smooth order flow 
• Ensure timing accuracy and presentation standards are met for every in-room delivery 
• Maintain cleanliness organization and readiness of IRD order-taking stations 

Qualifications :

What You Bring 

 Strong communication and guest engagement skills 
Experience in fine dining luxury service or elevated hospitality environments 
Ability to read guests and adapt tone and service style accordingly 
Deep menu knowledge and confidence in upselling thoughtfully 
 Alberta ProServe Certificate  required
Calm organized and detail-oriented approach 

Bonus If You Bring 

Prior IRD experience in luxury hotels or resorts 
Experience mentoring or training service teams 
Knowledge of food and beverage pairings including wine and specialty beverages 
Comfort working independently with a high level of technical accuracy  

Who You Are 

You are precise patient and thoughtful. You value structure accuracy and doing things correctly every time. You thrive in an environment where attention to detail and composure are essential and where your guidance can shape a guests experience from the first interaction. 

You are reliable observant and supportive ensuring that guests feel confident and cared for while the IRD team operates seamlessly. Guests trust your expertise and clarity knowing that every order is handled with accuracy warmth and attention to detail. 

At Parkers Table your guidance ensures every in-room dining experience is delivered with calm confidence and luxury-led care. 
Guide with precision. Work with intention. Stay moved. 

Physical Demands 

Continuous standing and walking for extended periods 
Frequent lifting and carrying of trays linens or service items (up to 11lbs / 5kg; occasional up to 22lbs / 10kg) 
Frequent bending reaching and fine motor movements 
Ability to maintain composure and accuracy in a fast-paced detail-oriented environment  

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time