Centralized Operations Manager

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

The Centralized Operations Manager is responsible for leading and developing Operations Analysts (OAs) through a centralized operating model that drives consistency operational rigor and strong performance across Financial Centers and Markets.

This role serves as a critical connector between Regional leadership and the National Operations organization ensuring field execution aligns with enterprise standards priorities and operating practices. The Centralized Operations Manager leads the evolution of the OA operating model strengthening execution reducing variability and enabling sustained business and client outcomes through disciplined operational leadership thereby enabling Financial Center employees and leaders to focus on acquiring and growing client relationships.

Responsibilities:

Lead coach and develop Operations Analysts aligned to assigned regions ensuring consistent execution of operational priorities and performance expectations
Drive the evolution and elevation of the Operations Analyst operating model reinforcing standardized practices tools and accountability across regions
Partner closely with Regional Operations Managers Region Executives and Performance Managers to support regional priorities while maintaining clear role alignment and ownership
Translate national operational strategies policies and initiatives into effective and consistent field execution through the Operations Analyst team
Provide ongoing performance management inspection and feedback to Operations Analysts to reinforce operational rigor risk discipline and continuous improvement
Identify trends gaps and opportunities across regions by leveraging data metrics and field insights; escalate and influence resolution as appropriate
Ensure adherence to enterprise process risk and control standards supporting timely issue identification escalation and remediation
Support audit risk and compliance activities impacting Operations Analysts including preparation response and remediation followthrough
Foster strong collaboration with Risk Compliance Business Controls and enterprise partners to support effective delivery of operational initiatives
Contribute to stakeholder materials reporting and operational insights to support regional and national leadership decisionmaking

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Required Qualifications:

• 5 years of people management experience
• Experience managing large geography
• Up to 60% travel required
• Proactively builds trusted relationships with key partners/clients
• Ability to be a change agent and work in a fast-paced environment
• Assess and learn partners business priorities and challenges followed by execution
• Ability to attract recruit and retain an effective operations team
• Exercises good judgment and experience to make timely and effective decisions
• Communicates effectively at all levels
• Communicates strategic business plans and tactical goals to team members
• Is an enthusiastic highly motivated self-starter with a strong work ethic and intense focus on results
• Collaborates effectively to build and nurture strong relationships in a matrix environment.
• Has the ability to learn and adapt to new information technology platforms handle ambiguity and adapt to changing circumstances.
• Demonstrates effective time management skills and the ability to organize prioritize and perform multiple tasks simultaneously.
• Proficiency in computer skills and professional programs (for example Microsoft Office)

Skills:

• Influence
• Issue Management
• Policies Procedures and Guidelines
• Process Management
• Risk Management
• Business Operations Management
• Customer and Client Focus
• Decision Making
• Executive Presence
• Leadership Development
• Ability to assess endtoend processes across multiple business units
• Identify opportunities for efficiency and standardization
• Influence senior stakeholders to adopt best practices
• Controlfocused mindset with a strong understanding of operational regulatory and reputational risks
• Ability to work in a team environment with a focus on highquality execution
• Strong analytical problemsolving and conceptual thinking skills
• Project management
• Experience working with enterprise operational process and control frameworks
• Effective communication skills across multiple levels of the organization
• Ability to manage competing priorities in a fastpaced environment
• People leadership coaching and performance management capabilities
• Experience leading through organizational or operating model change
• Strong partnership and relationship management skills
• Datadriven decision making and performance monitoring

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: