TechOps-DE-AMS-Platform Eng-Manager

Service line - Position Title: TechOps - Manager Digital Engineering Operations Platform Engineering and Tools Operations Lead

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EYs worldwide network of service delivery centers. The GDS team plays an important role in EYs strategy by ensuring effective support to EYs growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80000 professionals in ten locations around the world. We operate in Argentina China Hungary India Philippines Poland Sri Lanka Mexico Spain and the United Kingdom.

Client service is focused on providing Consulting Assurance Tax Strategy & Transactions and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless high-quality value-added support helping deliver exceptional client service.

Enablement Services provides cost-effective high-skilled and innovative services to support EYs global and local enablement teams. Markets BMC AWS Finance and Accounting Risk Management Procurement People Shared Services IT Service Delivery and IT Global Infrastructure services are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams along with Service Lines Core Business Services and Sectors. The team brings the desired environment technologies and skilled teams together for facilitation rapid prototyping and innovative thinking. The competencies offered include analytics digital user experience mobile technology infrastructure Microsoft technologies and open innovation.

The Opportunity

As a Manager in EY GDS Tech Ops practice you will manage the development and delivery of tools and platform solutions blending technical expertise with delivery. The solutions will be focused on improving application performance engineers productivity and automation. You will oversee the identification development and operationalization of tools and automation solutions and ensuring alignment with EYs quality standards and client expectations. This role requires a manager with experience in implementing platforms and tools in digital engineering engagements with a balance of hands-on technical capability and management skills.

Your Key Responsibilities

• Drive the identification of opportunities development and management of tools and platform capabilities to serve operations engineers reducing toil and increasing productivity.
• Create self-service platforms that enable operations engineer autonomy and golden paths.
• Design implement and optimize dashboards logs and alerting systems using tools like Splunk AppDynamics Datadog etc.
• Manage observability for cloud-native workloads (AWS/Azure) and hybrid environments.
• Drive automation using cloud monitoring and SDLC tools to integrate observability into CI/CD pipelines and ITSM tools (e.g. ServiceNow).
• Bring together Cloud AI/ML platforms automation technologies DevSecOps ITSM and observability into a coherent supportable managed services ecosystem. Architect and integrate endtoend tool chains spanning across different tools across layers such as:
  • Cloud & DevSecOps: Azure (preferred) AWS GCP; Kubernetes; Terraform; GitHub/Azure DevOps; GitOps
  • Data & AI: Azure OpenAI Databricks Snowflake vector databases MLOps pipelines prompt/version management
  • Automation: UiPath Power Automate Azure Automation eventdriven workflows
  • ITSM & AIOps: ServiceNow Jira Service Management Dynatrace Azure Monitor Prometheus/Grafana
  • Security: Entra ID Key Vault Sentinel/Splunk DLP and data governance tools
• Monitor production performance (SLAs/KPIs) and drive incident resolution including on-call management.
• Maintains scalable secure and resilient engineering / cloud application architecture while managing day-to-day operations.
• Define SLAs SLOs OLAs service catalogs and automation backlogs.
• Guide service onboarding knowledge transfer (KCS) runbook creation and CMDB population.
• Drive increased automation coverage and reduced MTTR through selfhealing and AIOps patterns.
• Mentor and develop junior engineers on site reliability engineering (SRE) principles.
• Collaborate with cross-functional teams data engineers Engineering teams developers AI / Automation team architects and business stakeholders to identify and drive transformation.
• Ensure compliance with EYs risk management and security standards.

Skills and attributes for success

• Strong experience in public cloud services (AWS Azure GCP) DevOps and automation tools
• Strong skills in programming/scripting (Python Bash or PowerShell) for custom automation.
• Deep understanding of SLIs SLOs distributed tracing and log management.
• Experience building and implementing tools automation and AI solutions in digital engineering.
• Strong track record in managing delivery quality project execution and cross-functional collaboration.
• Strong understanding and management of ITSM ITIL methodologies product engineering and agile methodologies.
• Excellent communication leadership and stakeholder management skills.

To qualify for the role you must have

• Bachelors or Masters degree in computer science Engineering or related field.
• 10-12 years of experience in engineering delivery or managed services with at least 2-5 years in developing implementing and managing engineering platforms and tools.
• Expert knowledge of monitoring and observability tools (E.g. Datadog / Splunk / Dynatrace / App dynamics / New Relic etc.)

What we look for:

• Enthusiastic learners with a passion for cloud services (AWS Azure GCP) DevOps and automation tools and Strong skills in programming/scripting (Python Bash or PowerShell).
• Problem solvers with a proactive approach to troubleshooting and optimization.
• Team players who can collaborate effectively in a remote or hybrid work environment.
• Detail-oriented professionals with strong documentation skills.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

Our Commitment: As a commitment we persistently endeavour to embody our values fulfil our purpose and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development: From entry-level employees to senior leaders we believe in continuous learning. We offer opportunities to build new skills take on leadership roles and connect and grow through mentorship.

People and Culture: In our dynamic workplace diversity equity and inclusiveness are ingrained in our culture. Were united by a commitment to create an environment where every individuals differences are valued practices are equitable fostering a sense of belonging. Our shared values include integrity respect teaming inclusiveness energy enthusiasm courage to lead and building relationships based on doing the right thing.

Benefits: Embark on a transformative career journey with us and indulge in a suite of premium benefits encompassing exclusive health and wellness packages enticing rewards and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

How to Apply: If you are passionate to join us and are aligned with our commitment to building a better working world we invite you to apply by completing our user-friendly form with personal and professional information and by providing your consent to data privacy.

Successful candidates advance to a competency-based interview. If mutual interest persists a job offer awaits.

We are an equal opportunity employer and are committed to Diversity Equity & Inclusion.