Customer Service Representative

• Stuart
• On-site

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor residential and professional applications. Dometic Land Vehicles Americas is a trusted provider of high-end products for recreational vehicles commercial passenger vehicles and overlanding vehicles in North America Latin America and the Caribbean. We are on a journey of continuous growth now looking for our next star a passionate Customer Service Representative within our Customer Service capability. This position reports to the aligned Operations Supervisor and will work in Stuart FL.

The Customer Support Representative (CSR) responds to customers in a courteous professional respectful in a timely manner. The right candidate exhibits strong communication skills and excellent active listening acknowledgment. The CSR role will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Customer feedback is priceless and this role plays a key role in capturing that feedback. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.

Your main responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate valid and complete information by using the right methods/tools.
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Document customer feedback from all interactions process customer accounts and file documents.
• Follow communication procedures guidelines and policies.
• Use problem-solving skills - confident at troubleshooting and investigating for sufficient enough information to resolve customer complaints.
• Use communication skills the role requires a candidate who is patient empathetic and passionately communicative able to put themselves in their customers shoes and advocate for them when necessary.
• Go the extra mile to engage with customers.

What do we offer

You are offered an interesting role in a dynamic fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact