Senior Manager, Business Applications

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description Summary:

Essential Duties and Responsibilities:

• Leadership and Team Management:

• • Lead mentor and grow a team of Salesforce developers and administrators.

• • Conduct regular one-on-ones and performance reviews and provide career development guidance.

• • Foster a collaborative team environment that encourages innovation and continuous learning.

• Planning and Execution:

• • Develop and execute the roadmap for the Salesforce team managing the backlog (ticket intake and triage) and work prioritization (program increment / sprint planning).

• • Collaborate with cross-functional teams to ensure Salesforce solutions meet business needs and align with company goals.

• • Stay updated with the latest Salesforce features and trends to inform strategic decisions.

• Project Management:

• • Oversee multiple Salesforce projects ensuring timely delivery and quality.

• • Manage resource allocation budgeting and scheduling for Salesforce projects.

• • Ensure adherence to best practices in project management and software development lifecycle.

• Quality Assurance and Risk Management:

• • Implement and oversee robust QA processes for all Salesforce deployments.

• • Monitor system performance and security ensuring high availability and compliance.

• • Manage risks and issue resolution in a timely and effective manner.

• Stakeholder engagement:

• • Act as a key liaison between the IT department and business units.

• • Analyze business requirements and translate them into technical solutions.

• • Communicate project status and escalate issues to stakeholders as needed.

Qualifications:

• 6 years of experience providing leadership for Salesforce teams.

• Minimum of 3 years experience of administration or development experience in a Salesforce environment.

• Proven expertise in Salesforce CRM including Sales Cloud Service Cloud and Experience Cloud Einstein Analytics etc.

• Strong understanding of Salesforce best practices design patterns and limits

• Strong leadership decision-making relationship management conflict resolution and problem-solving skills

• Demonstrated success in establishing managing and maintaining effective working relationships with all levels of employees.

• Strong understanding of agile methodologies such as Scrum or Kanban.

• Some knowledge of program increment planning (SAFe etc.) or program sprint planning frameworks preferred.

• Critical thinking strong analytical skills and problem-solving ability

• Strong verbal and written communication skills.

• Team oriented collaborative accountable and dependable.

• Salesforce certifications are preferred.

Information Security:

Information security is everyones responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control according to their role.

Diversity Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity diversity and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

As part of our commitment to a safe and trustworthy workplace we include background and reference checks in our hiring process.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!