Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.
The Role
Reporting to the Head of Global Customer Success the Regional Sales Manager will lead a revenue-driven Customer Success team responsible for protecting and expanding recurring revenue across the APAC portfolio.
This role sits at the intersection of retention and expansion. You will drive Net Revenue Retention (NRR) performance by developing a team of commercially-minded CSMs who proactively grow accounts forecast accurately and execute disciplined renewal and expansion strategies.
You will be accountable for regional revenue performance expansion pipeline health renewal execution and churn mitigation ensuring alignment with Sales Finance and Executive leadership.
What Youll Be Doing
Revenue Leadership & Forecast Ownership
Own regional NRR performance across retention expansion and term extensions
Lead bi-weekly forecast calls and ensure accurate expansion and renewal forecasting
Inspect pipeline quality commit discipline and strong upside coverage
Partner with Sales leadership to align on shared account strategy and revenue targets
Identify revenue risk early and deploy structured save plays
Expansion & Account Growth Strategy
Coach CSMs to proactively uncover upsell and cross-sell opportunities
Drive product diversification through cross-sells
Elevate account planning rigor and discipline to move from reactive service to strategic growth
Review QBRs and account strategies to ensure commercial alignment and expansion focus using AI tools such as Gong
Support strategic negotiations pricing alignment and term extension strategies
Renewal & Churn Mitigation Execution
Ensure strategic renewals to preserve and grow customer revenue
Establish clear visibility into revenue at risk and mitigation plans
Drive proactive executive engagement within key accounts
Partner cross-functionally (Sales Solutions Support) to preserve revenue
High-Performance Team Development
Build and coach a commercially-minded team of CSMs who think like salespeople
Conduct structured 1:1s focused on pipeline health forecast accuracy and account strategy
Reinforce accountability around expansion targets and renewal performance
Develop future leaders within the organization
Operational Excellence & Visibility
Ensure disciplined execution of onboarding renewal and expansion processes
Maintain forecast hygiene and Salesforce data integrity
Track and report on regional KPIs including NRR expansion pipeline churn risk and renewal coverage
Drive transparency through structured reporting and executive-ready rollups
Cross-Functional Collaboration
Work closely with Sales Solutions Architecture Support Engineering Legal Finance and Product teams to deliver a seamless customer experience
Represent your teams insights and feedback in internal discussions to shape product and process improvements
Customer Advocacy & Insight Sharing
Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams
Ensure your team is capturing key insights during customer engagements to support continuous improvement
What We Are Looking For
35 years of experience in customer success account management or sales with at least 2 years in a leadership or team lead capacity
Experience managing a team in a fast-paced tech-driven environment (cloud SaaS networking preferred)
Proven ability to deliver results in customer retention and account growth Strong coaching and people management skills with a passion for developing talent
Confident in using customer data and health metrics to drive decisions and prioritize actions
Excellent organizational communication and interpersonal skills Comfortable managing competing priorities and adapting to change
Bachelors degree in Business Marketing or related field (or equivalent experience)
What we offer:
Birthday Leave
Creative fun and contemporary workspaces
Motivated team of industry experts and new talent
Celebrated success with Legend and Kudos Awards
Health and wellness program
Opportunities for career growth and potential for global intra-company transfers for interested candidates
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About MegaportWere not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the...
About Megaport
Were not your typical tech company and we dont want to be. Megaport is the global leader in Network as a Service (NaaS) and has transformed the way businesses connect to the cloud data centers and each other. Were publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon Microsoft Google Oracle IBM and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific Europe and the Americas our employees enjoy an environment that is collaborative supportive and (actually) fun.
Our Team Culture
Were a team of problem solvers pixel pushers code slingers and cloud fanatics. Culture is more than a poster on the wall here collaboration beats hierarchy curiosity fuels our growth and everyones voice matters. We take our work seriously but not ourselves. We work across time zones to execute on our global vision trust each other to get things done and never compromise our values for commercial gain. Most importantly we place our customers at the center of everything we do.
Were committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Dont meet every requirement Thats okay. If youre excited about this role we encourage you to apply.
The Role
Reporting to the Head of Global Customer Success the Regional Sales Manager will lead a revenue-driven Customer Success team responsible for protecting and expanding recurring revenue across the APAC portfolio.
This role sits at the intersection of retention and expansion. You will drive Net Revenue Retention (NRR) performance by developing a team of commercially-minded CSMs who proactively grow accounts forecast accurately and execute disciplined renewal and expansion strategies.
You will be accountable for regional revenue performance expansion pipeline health renewal execution and churn mitigation ensuring alignment with Sales Finance and Executive leadership.
What Youll Be Doing
Revenue Leadership & Forecast Ownership
Own regional NRR performance across retention expansion and term extensions
Lead bi-weekly forecast calls and ensure accurate expansion and renewal forecasting
Inspect pipeline quality commit discipline and strong upside coverage
Partner with Sales leadership to align on shared account strategy and revenue targets
Identify revenue risk early and deploy structured save plays
Expansion & Account Growth Strategy
Coach CSMs to proactively uncover upsell and cross-sell opportunities
Drive product diversification through cross-sells
Elevate account planning rigor and discipline to move from reactive service to strategic growth
Review QBRs and account strategies to ensure commercial alignment and expansion focus using AI tools such as Gong
Support strategic negotiations pricing alignment and term extension strategies
Renewal & Churn Mitigation Execution
Ensure strategic renewals to preserve and grow customer revenue
Establish clear visibility into revenue at risk and mitigation plans
Drive proactive executive engagement within key accounts
Partner cross-functionally (Sales Solutions Support) to preserve revenue
High-Performance Team Development
Build and coach a commercially-minded team of CSMs who think like salespeople
Conduct structured 1:1s focused on pipeline health forecast accuracy and account strategy
Reinforce accountability around expansion targets and renewal performance
Develop future leaders within the organization
Operational Excellence & Visibility
Ensure disciplined execution of onboarding renewal and expansion processes
Maintain forecast hygiene and Salesforce data integrity
Track and report on regional KPIs including NRR expansion pipeline churn risk and renewal coverage
Drive transparency through structured reporting and executive-ready rollups
Cross-Functional Collaboration
Work closely with Sales Solutions Architecture Support Engineering Legal Finance and Product teams to deliver a seamless customer experience
Represent your teams insights and feedback in internal discussions to shape product and process improvements
Customer Advocacy & Insight Sharing
Act as an advocate for the voice of the customer by sharing feedback and usage trends with Product and Strategy teams
Ensure your team is capturing key insights during customer engagements to support continuous improvement
What We Are Looking For
35 years of experience in customer success account management or sales with at least 2 years in a leadership or team lead capacity
Experience managing a team in a fast-paced tech-driven environment (cloud SaaS networking preferred)
Proven ability to deliver results in customer retention and account growth Strong coaching and people management skills with a passion for developing talent
Confident in using customer data and health metrics to drive decisions and prioritize actions
Excellent organizational communication and interpersonal skills Comfortable managing competing priorities and adapting to change
Bachelors degree in Business Marketing or related field (or equivalent experience)
What we offer:
Birthday Leave
Creative fun and contemporary workspaces
Motivated team of industry experts and new talent
Celebrated success with Legend and Kudos Awards
Health and wellness program
Opportunities for career growth and potential for global intra-company transfers for interested candidates
#LI-DNI
If you have any questions please reach out to Megaports Talent Acquisition Team at emailprotected
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants why and how we store and use it. Note that youre entitled to know what personal data of yours Megaport holds to request updates rectification and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaports data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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