Manager Payroll and Time and Attendance Process and Vendor Governance

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Manager Payroll and Time & Attendance Process and Vendor Governance

This role is responsible for defining and documenting end-to-end of global payroll and time & attendance processes ensuring standardized efficient compliant and high-performing payroll operations across all regions (with a focus on North America and Latin America markets). Additionally the role will be responsible for driving vendor performance monitoring service delivery escalating risks and leading continuous improvement initiatives.

This role serves as the global point of contact for ADP and regional payroll vendors owning endtoend vendor relationships and performance management. The individual will lead periodic business reviews track payroll metrics and vendor scorecards and monitor SLAs KPIs and contractual commitments to drive accountability risk mitigation and continuous improvement. Additionally the role supports payroll transformation and value realization initiatives validates savings opportunities and provides strong financial governance by overseeing purchase orders invoicing accruals financial controls and the resolution of billing discrepancies disputes and cost recovery.

Key Responsibilities

Payroll and T&A Process

• Serve as the primary liaison between the Global Process Team and Country Payroll teams to design implement and sustain standardized global Payroll and Time & Attendance processes.

• Lead system and process requirements workshops translating business needs into clear actionable process designs SOPs Work Instructions and training materials.

• Drive adoption of new global payroll and T&A technologies and operating models ensuring alignment to established global standards while managing approved local requirements.

• Identify and lead process improvement and automation opportunities that reduce cycle time cost and errors.

• Define refine and govern handoffs between Payroll HR workstreams and Contact Centers within a 3-tier service delivery model.

• Independently manage multiple global initiatives with focus on performance quality operational controls and scalability.

• Provide ad hoc support to investigate and resolve issues ensuring that process documentation is updated accordingly.

• Lead governance of the global payroll and T&A change intake process and change management workflows ensuring alignment across regions.

• Partner with Compliance and Internal Audit to ensure payroll processes meet SOX audit reconciliation user access and operational control requirements.

Global Payroll Vendor Management & Governance

• Act as the global point of contact for ADP and regional payroll vendors owning end-to-end vendor relationship management.

• Lead monthly quarterly and annual business reviews (QBRs) including performance service delivery risks and continuous improvement initiatives.

• Track payroll performance metrics and vendor scorecards to identify trends risks and improvement opportunities.

• Monitor vendor performance against SLAs KPIs and contractual commitments driving accountability and corrective actions.

• Manage and escalate unresolved service issues to resolution in partnership with regional delivery leads.

• Own governance of Master Services Agreements (MSAs) and amendments; partner with Procurement and Legal on contract negotiations and renewals.

• Partner with Information Security Risk Management to ensure required questionnaires and assessments are completed and issues resolved in a timely manner.

• Validate payroll savings opportunities and support transformation and value realization initiatives.

Financial Governance & Risk Management

• Oversee purchase orders invoice reconciliation approvals accruals and financial controls related to payroll vendors.

• Resolve billing discrepancies manage disputes credits and cost recovery.

Qualifications Required

• Bachelors degree or equivalent.

• Minimum 7 years of experience in payroll operations payroll process management and/or payroll vendor management.

• Strong understanding of multi-country payroll operations and global service delivery models.

• Experience supporting/delivering large-scale/global payroll process initiatives from design through implementation and operations.

• Experience in Payroll process optimization process mapping and documentation.

• Demonstrated experience managing complex vendor relationships (ADP experience strongly preferred).

• Engage and influence senior stakeholders across Global Regional and Country teams.

• Facilitate cross-regional communication and alignment in a highly matrixed organization.

• Resolve conflicts and competing priorities through effective collaboration and stakeholder management.

• Strong analytical financial governance and risk management capabilities.

• Excellent written and verbal communication skills; ability to translate complex concepts for diverse audiences.

• Comfortable working with senior leaders and distributed global teams.

• Self-motivated adaptable collaborative and able to manage multiple priorities independently.

• Proficiency in Microsoft Visio (or equivalent) PowerPoint Excel Outlook and other MS Office tools.

• Proficiency with generative AI tools and technologies

• Ability to coach and guide direct reports and local/regional payroll teams.

• Willingness to work across global time zones and travel up to 25%.

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