QSSU-FONTIS RESIDENCES-FBM-FOOD AND BEVERAGE MANAGER.

About This Job:

Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.

On behalf of our client Fontis Residences Hotel Limited we are looking for a competent skilled and experienced Food & Beverage Manager to work in Kampala.

Vacancies:1

Reporting to: General Manager/Hotel Manager.

Job purpose:

The Food & Beverage Manager plays a critical leadership role in ensuring the successful operation and strategic direction of all food and beverage outlets. This position is responsible for overseeing daily operations driving revenue and profitability and maintaining exceptional se rvice standards across the restaurant bar and event spaces. The Manager ensures that all activities align with company policies health and safety regulations and guest expectations. By leading developing and motivating the team managing resources efficiently and continuously improving service delivery the F&B Manager contributes to creating outstanding guest experiences enhancing brand reputation and achieving business success.

KEY RESPONSIBILITIES

Leadership & Management team

Lead and manage the F&B team including Assistant Manager Supervisors and service staff ensuring high performance and accountability.

Provide direction coaching and mentorship to develop leadership capabilities within the team.

Ensure all team members adhere to company policies procedures and grooming standards.

Foster a positive work environment that promotes teamwork professionalism and service excellence.

Operational Management

Oversee daily operations of the restaurant bar and conference/event halls to ensure smooth and efficient service.

Ensure proper staffing levels and resource allocation across all outlets.

Establish and maintain SOPs to achieve consistent service standards

Coordinate with kitchen and other departments to ensure seamless operations.

Monitor opening and closing procedures across all outlets

Customer Service Excellence

Ensure delivery of exceptional 5-star guest service across all F&B outlets.

Handle and resolve escalated guest complaints professionally and promptly.

Engage with guests to gather feedback and enhance satisfaction.

Monitor service quality food presentation and overall guest experience.

Implement improvements based on guest feedback and service evaluations.

Financial Management

Prepare and manage budgets forecasts and financial plans for the F&B department.

Monitor revenue costs and profitability ensuring targets are achieved.

Control food beverage and labor costs without compromising quality.

Analyze financial reports and implement corrective actions as needed.

Drive revenue through promotions upselling and innovative offerings.

Events & Banqueting Management

Oversee planning and execution of conferences banquets and special events.

Coordinate with Sales and Events teams to deliver customized F&B solutions.

Ensure all events are executed to a high standard from setup to completion.

Maximize revenue opportunities through effective event planning and upselling

Staff Training & Development

Develop and implement training programs to enhance team skills and service standards.

Support onboarding and continuous development of all F&B staff.

Conduct regular meetings to review performance and set improvement goals.

Identify high-potential employees and support career development.

Performance Monitoring

Monitor departmental and individual performance against set targets and standards.

Conduct performance evaluations and provide constructive feedback.

Address performance issues and implement corrective actions.

Health Safety and Compliance

Ensure compliance with food safety hygiene and health & safety regulations.

Conduct regular inspections of all F&B areas.

Ensure cleanliness and safety standards are consistently maintained.

Address and resolve any safety risks or compliance issues promptly.

Communication & Coordination

Maintain effective communication with management kitchen and other departments.

Ensure teams are informed of menu updates promotions and operational changes.

Conduct regular departmental meetings to align goals and performance.

Foster collaboration across all hotel departments.

Administrative Duties

Oversee staff scheduling to ensure optimal coverage and efficiency.

Manage inventory procurement and supplier relationships.

Monitor stock levels and minimize waste.

Prepare reports on financial performance operations and team productivity.

Support senior management with strategic planning and reporting.

Requirements

REQUIRED QUALIFICATIONS

Bachelors degree or diploma in Hospitality Management or a related field.

Minimum 58 years of experience in food and beverage operations with at least 23 years in a managerial role.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Proven experience in financial management budgeting and cost control.

Strong understanding of food safety hygiene and service standards.

Ability to manage multiple outlets and functions simultaneously.

Flexibility to work various shifts including evenings weekends and holidays

DESIRABLE SKILLS AND PERSONAL ATTRIBUTES.

Experience in a 4-star or 5-star hotel environment.

Strong organizational and problem-solving abilities.

Knowledge of POS systems and inventory management tools.

Experience in event and banqueting operations.

Beverage wine or bar management knowledge.

Strategic thinking with a focus on continuous improvement.

Strong leadership presence and decision-making ability.

High attention to detail and commitment to excellence.

Ability to remain calm and effective under pressure.

Guest-focused with a passion for service excellence.

Proactive innovative and results-driven mindset.

All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-FONTIS RESIDENCES-FBM-FOOD AND BEVERAGE MANAGER

Note
The deadline for applications is not later than 08:00 am Wednesday 22^nd 2026

Only shortlisted applicants will be contacted.

Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.