Area Manager
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Job Summary
Operations & People
Oversee daily operations across 67 restaurant branches
Lead coach and motivate Branch Managers Supervisors and Restaurant Teams
Conduct performance reviews inductions and implement Performance Improvement Plans (PIPs)
Drive team performance across three metrics: Grow People Grow Customers & Grow Business
Commercial
Grow outlet turnover by at least 40% per annum
Achieve monthly balanced scorecard performance of at least 75% and NPS score of 80%
Drive sales average spend and conversion to improve margins and profitability
Manage daily staff briefings product merchandising and stock loss reduction
Support new outlet openings in line with brand standards
Marketing
Plan and direct outlet-level marketing efforts in coordination with the Brand Manager
Develop loyalty and retention strategies to maximize revenue
Create co-branding partnerships and initiate brand promotions
Handle first-level customer complaints and conduct scheduled key customer meetings
Compliance & Finance
Ensure full legislative and food safety compliance across all outlets
Maintain daily weekly and monthly P&L accountability for all assigned outlets
Keep food wastage below 1% of food sales
Ensure accurate opening closing cash-up and daily reporting procedures
Requirements
Qualifications & Education
Degree in Hospitality Management Business or a related field
Postgraduate qualification in Hospitality Management is an added advantage
Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
Knowledge of food safety standards (HACCP) and workplace safety
Experience & Skills
Proven QSR (Quick Service Restaurant) industry knowledge and operational experience
Strong business development acumen ability to grow turnover and profitability
Solid financial literacy ability to read and manage P&L statements
Experience in human resources management team building and industrial relations
Supply chain and stock management experience at outlet level
Marketing and brand management exposure
Competencies & Personal Attributes
Results-oriented with a drive to meet financial and performance targets
Strong interpersonal and people management skills fair firm and engaging
Proactive self-starter with the ability to identify and seize business opportunities
Resilient and tenacious able to sustain performance under pressure
Adaptable in unstructured or fast-changing environments
Culturally aware and able to thrive in a multicultural setting
Self-reliant with ability to build and maintain key business relationships
Passionate about the food and hospitality industry
Required Skills:
Qualifications & Education Degree in Hospitality Management Business or a related field Postgraduate qualification in Hospitality Management is an added advantage Proficiency in Microsoft Office Suite (Word Excel PowerPoint) Knowledge of food safety standards (HACCP) and workplace safety Experience & Skills Proven QSR (Quick Service Restaurant) industry knowledge and operational experience Strong business development acumen ability to grow turnover and profitability Solid financial literacy ability to read and manage P&L statements Experience in human resources management team building and industrial relations Supply chain and stock management experience at outlet level Marketing and brand management exposure Competencies & Personal Attributes Results-oriented with a drive to meet financial and performance targets Strong interpersonal and people management skills fair firm and engaging Proactive self-starter with the ability to identify and seize business opportunities Resilient and tenacious able to sustain performance under pressure Adaptable in unstructured or fast-changing environments Culturally aware and able to thrive in a multicultural setting Self-reliant with ability to build and maintain key business relationships Passionate about the food and hospitality industry
