Lead Radiology Registrar (FT) Jefferson Health Center City

Job Details

Job Description

Job Summary

The Lead Radiology Registrar provides day-to-day support for the Radiology Registrars acting as a subject matter and technical expert systems super user primary escalation point and preceptor. Perform a variety of patient care activities including prompt and accurate handling of scheduling registration patient requests escalations and customer service recovery. Assists in reporting of technical or workflow concerns to the management team. Shares and provides real time resolution to staff.

Essential Functions

• Interacts with co-workers visitors and other staff consistent with the values of Jefferson.

• Train provide feedback and coach radiology registrars in support of their adherence and productivity goals. Handle escalated patient issues ensure radiology registrars are providing optimal service and are in compliance with Jefferson Health policies and procedures including Health Insurance Portability and Accountability Act (HIPAA) and protected health information (PHI) at all times.

• Utilize Electronic Medical Record (EMR) to scub schedules complete scheduling registration confirm appointments verify demographic information run medical necessity answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety compliance and departmental policies and procedures.

• Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.

• Utilize software system to answer coordinate track and monitor interactions across multiple channels of communication.

• Instructs the patient regarding preparations pre -screens for radiologic examination using guide sheet posted at reception area. Alerts appropriate personnel of each patients arrival and awaits acknowledgment that message has been received.

• Maintain qualitative and quantitative individual and team performance targets

• Support guide Registrars and manage the workflow of day-to-day operations. Ensure that Registrars meets performance metrics and manage escalated interactions by following established protocols to ensure patient safety and data integrity.

Competencies (Knowledge Skills and Abilities Required):

Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Bilingual skills a plus. Knowledge of imaging procedures.

Minimum Education and Experience Requirements:

Education:

HS Diploma or equivalent preferred

AND

Experience:

3 years of related experience required.

Minimum Certifications Registration or License Requirements:

CPR certification preferred

Additional Information

Complete knowledge and understanding of the scheduling and registration of physician practices and service lines across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.

Work Shift

Worker Sub Type

Employee Entity

Primary Location Address

Nationally ranked Jefferson which is principally located in the greater Philadelphia region Lehigh Valley and Northeastern Pennsylvania and southern New Jersey is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65000 people strong dedicated to providing the highest-quality compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrows professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic clinical and applied research. Thomas Jefferson University home of Sidney Kimmel Medical College Jefferson College of Nursing and the Kanbar College of Design Engineering and Commerce dates back to 1824 and today comprises 10 colleges and three schools offering 200 undergraduate and graduate programs to more than 8300 students. Jefferson Health nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age race color religion creed sexual orientation gender gender identity marital status pregnancy national origin ancestry citizenship military status veteran status handicap or disability or any other protected group or status.

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues including medical (including prescription) supplemental insurance dental vision life and AD&D insurance short- and long-term disability flexible spending accounts retirement plans tuition assistance as well as voluntary benefits which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues including those who work less than part-time(including per diemcolleagues adjunct faculty and Jeff Temps) have access to medical (including prescription) insurance.

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